[cisco-voip] jabber-config.xml not being downloaded or being ignored

Fri Nov 3 13:40:35 EDT 2017

Speaking of custom MSIs, I never have been able to get Orca to get that right. Anyone got a cheat sheet on that?

I’ve always just messed with the install switches personally, much cleaner, especially if deploying to an image.

Ben Amick
Unified Communications Analyst

From: bmeade90 at gmail.com [mailto:bmeade90 at gmail.com] On Behalf Of Brian Meade
Sent: Friday, November 3, 2017 1:38 PM
To: Ben Amick <bamick at HumanArc.com>
Cc: ROZA, Ariel <Ariel.ROZA at la.logicalis.com>; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] jabber-config.xml not being downloaded or being ignored

Yea, the problem here is the clients don't download the jabber-config.xml until they connect to CUCM which is later.

For first login, you'll need to use provisioning URLs, install switches, or make a custom MSI.

On Fri, Nov 3, 2017 at 1:33 PM, Ben Amick <bamick at humanarc.com<mailto:bamick at humanarc.com>> wrote:
Until the first registration they don’t get the service exclusion. If the client has any webex accounts it will attempt to connect to those first (or has had in the past – you have to put in a formal support ticket to get it removed). There’s a command line switch you can use on the installation of Jabber that will disable the webex on the initial install, and that’s the fix if they want to maintain having webex business accounts.

Alternatively, you might be able to get a support ticket in to remove your domain from the webex DNS, which the company gets added to because of the cloud messaging built into webex, but I don’t know if they can neuter that without neutering the webex accounts proper.

Ben Amick
Unified Communications Analyst

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of ROZA, Ariel
Sent: Friday, November 3, 2017 1:27 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] jabber-config.xml not being downloaded or being ignored

I have a preexisting installation CUCM 10.5.2 that I am troubleshooting.

Jabber for Windows clients ask for Webex credentials for login, although the jabber-config.xml file exists and is configured to exclude Webex services.
I have checked every possibility and can´t see what I´m missing here.

The jabber-config contents are this:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Policies>
<ServiceDiscoveryExcludedServices>WEBEX</ServiceDiscoveryExcludedServices>
</Policies>
<Directory>
<DirectoryServerType>UDS</DirectoryServerType>
</Directory>
</config>

I have tried Jabber clients 11.6.4 and 11.8.2

The file is loaded to both TFTP serves in the cluster
It´s accessible via URL
The name is lowercase and the format is UTF-8
I restarted the TFTP servers when needed
The Cisco Support Field in the CSF device is empty.
In the Jabber Client I used the Diagnostics Tool (CTRL-SHIFT-D) and checked that all setings are ok.
I reset the client, cleared all the files under %APPDATA%\Local\Cisco\ and %APPDATA%\Roaming\Cisco and restarted the client.
The Jabber Client can log on, if done manually, specifiing the "Callmanager 9 "mode and the server name/IP. If I switch to Automatic, it asks for Webex credentials (My customer has a couple of Webex accounts, but not enough for all the enterprise, hence he wants avoid Webex).
I checked the jabber.log, but I didn't get any clues.

Is there anything I am missing from the process?

P.S I also posted this question here: https://supportforums.cisco.com/t5/jabber-clients/jabber-config-xml-not-being-downloaded-or-being-ignored/m-p/3209901#M20756

Regards,

Ariel.

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