[cisco-voip] Jabber Multiline is Here

Mon Apr 2 14:51:02 EDT 2018

Gotcha, so the issue only exists because of partial teleworking. Outside of supervisors in my environment everyone is either 100% telework or 100% in office so it’s never been a problem for us, and everyone just uses CIPC anyways outside of a few legacy desk phone deploys.

Ben Amick
Unified Communications Analyst

From: Matthew Loraditch <MLoraditch at heliontechnologies.com>
Sent: Monday, April 2, 2018 2:48 PM
To: Ben Amick <bamick at HumanArc.com>; Brian Meade <bmeade90 at vt.edu>; Lelio Fulgenzi <lelio at uoguelph.ca>
Cc: Cisco VoIP Group <cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] Jabber Multiline is Here

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I’m going to presume my answer is the same as Brian’s but our Call Center staff all have hard phones at the office, but when they work from home they need to use a softphone. Since UCCX requires agent extensions only exist on one device, they have to use EM and Jabber doesn’t support EM so we have to provision them with CIPC for at home usage.

Matthew Loraditch

Sr. Network Engineer

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From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Ben Amick
Sent: Monday, April 2, 2018 2:41 PM
To: Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>>; Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: Cisco VoIP Group <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Jabber Multiline is Here

Brian,
If you move to multiline on Jabber and decommission softphones/deskphones as a byproduct, what issue does that generate with UCCX?

Being that Jabber tethers to your own controlled device without a specific CSF specified, what use case would extension mobility fulfill that jabber itself wouldn’t?

Ben Amick
Unified Communications Analyst

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Brian Meade
Sent: Monday, April 2, 2018 2:05 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: Cisco VoIP Group <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Jabber Multiline is Here

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Big holdup looks to be no multiline with MRA, still only single line there.

The other big issue is no extension mobility support and UCCX is still enforcing their single device policy.  I've been having some discussions with the Jabber/UCCX teams around this.  Right now CIPC is EOL but I'm still having to do active deployments of it due to this issue as I'm sure many others are hitting.

On Mon, Apr 2, 2018 at 1:43 PM, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:
Let’s hope voicemail works with multi lines. 😉

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From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Anthony Holloway
Sent: Monday, April 2, 2018 10:44 AM
To: Cisco VoIP Group <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] Jabber Multiline is Here

Just in case you missed it, Jabber multiline made it into 12.0.  You'll need to be on CUCM 11.5(1)SU4 and install a COP file to support it.

Release Notes
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/12_0/RN/jabw_b_release-notes-for-cisco-jabber_12.html#reference_6CABFFC6E6E2B025EA1C691A8744962A

Configuration Guide
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_0/cjab_b_feature-configuration-for-cisco-jabber-120/cjab_b_feature-configuration-for-cisco-jabber-120_chapter_011.html#reference_08DB2E9280C0A8ABF98E1B329604E883

Video Demo
https://youtu.be/Cosfzf7XoBo

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