[cisco-voip] 8832s

Mon Apr 30 13:45:21 EDT 2018

Since Cisco already drops support for all firmware older than the most recent firmware:

“You keep using that word, I do not think it means what you think it means”.

In all seriousness, and as the author of the document you quoted, there’s a reason why the bulk of that document is dedicated to explaining the fact that that the word “support” can mean many things, and even lists examples to highlight this point.

I would also like to point out the fact that said document describes itself as a “policy”, and policies don’t exist in a vacuum. They exist because there are situations that require them to be applied, and it’s generally helpful when a company you work with to publicly document whatever policy they are applying to you. Equally important is that you are told exactly how and why that policy is being applied to your situation.

All of that said my point is that the word “support” gets thrown around a lot in the customer support business. We all should be certain to explain exactly what version of the word we mean when using it, and if you find yourself on the receiving end of a policy that limits some form of support for which you feel you are entitled, you owe it to yourself and the other person to ask for clarification.

Anyone that can’t provide that clarification or context is either being lazy or doesn’t know what they are talking about.

-Ryan

On Apr 30, 2018, at 9:06 AM, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:

I wish CUCM didn't ship with newer phone firmware.

Since Cisco already drops support for all firmware older than the most recent firmware:

- For each IP Phone model, once Cisco releases a new firmware version, the older versions are no longer supported.
- Cisco expects customers who encounter a problem on an older version of firmware to test the latest firmware on a subset of phones in order to confirm that the problem still exists.
Source: http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-phone-7900-series/116684-technote-ipphone-00.html

And most people agree that you should upgrade firmware before a CUCM upgrade anyway, just remove firmware from CUCM.

Not too mention it clutters up TFTP.

I also think that the firmware should be decoupled from the Device Packs.  When adding support for a single model phone, rarely am I also trying to upgrade 100% of the phones in the environment too.

On Sun, Apr 29, 2018 at 8:22 PM Charles Goldsmith <wokka at justfamily.org<mailto:wokka at justfamily.org>> wrote:
Since the 8832 is a dual bank phone, shouldn't it have the old image on it in the backup bank?  Maybe hardcoding the old image on the phone configuration and doing a reset will cause it to boot from it?

On Sun, Apr 29, 2018 at 7:06 PM Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>> wrote:
Sounds like the ole’ ‘step upgrade’ issue that plagued the 79xx series back in the 8.x days ....

My guess is they don’t actually need RMA’ed, just the easiest way to deal with it ....

I’d flash the phones and advertise an isolated tftp server to them with the firmware load and XML bootstrap file. The phones aren’t working now, so flashing them and then still not getting them to load right isn’t going to make it any worse.

Use DNS in the DHCP scope in your isolation network with the TFTP server and pcap/debug the DNS queries to see the bootstrap and load files it’s looking for.

In the 79xx series back in the day when I would perform this Lazarus trick for some lucky customers; the bootstrap filename was XMLDefault.cnf.xml. Not sure if it’s the same nowadays though.

Here is the Cisco doc on the procedure for the older stuff .... worth a shot but not sure if it still works on the newer gear.

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200582-Update-Cisco-IP-Phone-Firmware-through-T.html

-Ryan-

On Apr 29, 2018, at 18:53, Jason Aarons (Americas) <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>> wrote:

I have a customer with four 8832 conference room phones. Their CUCM was running version 12.0.1 of the 8832 firmware. These phones shipped with version 12.0.1SR2. When they registered the first two phones they downgraded from 12.0.1SR2 to 12.0.1 and are now unusable. They sit on “Connecting” after booting up. They do not get an IP address. You cannot set an IP address manually. If you reset the phone it doesn’t fix it, nor does a factory reset<https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8832/english/adminguide/cs88_b_conference-8832-admin-guide-cucm/cs88_b_conference-8832-admin-guide-cucm_chapter_01011.html> allow the phone to revert to the firmware they shipped with. Cisco TAC says they must be RMA’d. We upgraded CUCM to 12.0.1SR3 and the other two phones upgraded fine from 12.0.1SR2 to 12.0.1SR3.

Does anyone have any ideas on what we could do to fix these phones other than RMAing them?

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