[cisco-voip] No longer able to change Jabber username on reset (recent change, upgrade from CUCM 9 to CUCM 11.5)

[Lelio Fulgenzi]

On my workstation, if I reset Jabber, and start with coyote at myphone.acme.com<mailto:coyote at myphone.acme.com>, it goes through the discovery process, it comes up with the login screen with lelio as the user, not coyote. And if I change it to coyote, it fails and asks if I want to reset Jabber and cycles over and over again.



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Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

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From: Matthew Loraditch <MLoraditch at heliontechnologies.com>
Sent: Thursday, August 30, 2018 3:45 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca>; voyp list, cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
Subject: RE: No longer able to change Jabber username on reset (recent change, upgrade from CUCM 9 to CUCM 11.5)

What do you mean you can’t change it? It automatically signs in once you reset or ?



Matthew Loraditch​

Sr. Network Engineer


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From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Lelio Fulgenzi
Sent: Thursday, August 30, 2018 3:44 PM
To: voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] No longer able to change Jabber username on reset (recent change, upgrade from CUCM 9 to CUCM 11.5)


Looks like I’m hitting the lot today.

I ran into a problem where I can’t seem to change the username on Jabber any longer, even with a reset. It defaults back to the user I had earlier.

The only recent change is our upgrade from CUCM v9 to CUCM v11.5.  I’m guessing that did it, but I’m hoping to find a way out of this.

I’m in the middle of my research right now, but if anyone has a quick link or fix to this, that would be great.

Lelio


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

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