[cisco-voip] No longer able to change Jabber username on reset (recent change, upgrade from CUCM 9 to CUCM 11.5)

Thu Aug 30 16:57:50 EDT 2018

Yes – did all that after some further feedback from another source. (I didn’t use the CLICK2X=DISABLE option).

Turns out – I needed the CLEAR=1 in order to _really_ clear things up.

Source: https://community.cisco.com/t5/collaboration-applications/jabber-username-unchangeable-on-first-install-v11-5-for-windows/m-p/2791527#M12247

I’m going to do some further testing, but initial tests look good.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Ryan Huff <ryanhuff at outlook.com>
Sent: Thursday, August 30, 2018 4:54 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca>
Cc: Matthew Loraditch <MLoraditch at heliontechnologies.com>; voyp list, cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] No longer able to change Jabber username on reset (recent change, upgrade from CUCM 9 to CUCM 11.5)

Hahahahahahaha ....

When you reinstalled with the command line switches: UPN_DISCOVERY_ENABLED=false CLICK2X=DISABLE did you do so as a local admin on the PC and also reboot the PC after installation, before trying a new login attempt?

Sent from my iPhone

On Aug 30, 2018, at 16:23, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

You do not want to see me on-perm. My sister says I look like Eraserhead.

That being said, I am on-prem.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

From: Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>>
Sent: Thursday, August 30, 2018 4:19 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>; voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] No longer able to change Jabber username on reset (recent change, upgrade from CUCM 9 to CUCM 11.5)

Are you on-perm or WebexConnect?
Sent from my iPhone

On Aug 30, 2018, at 16:14, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

Pretty sure I can say no to J4W upgrades. I usually see those pop up. In fact, I see one right now, so I doubt that was it.

As far as installing – that was me. All me. I downloaded and installed myself. Over and over again.

Changes to our Windows environment – heck – could be! I have no idea what changes they make in the background.

I have tried installing with the suggested cli, but still no change. I had to remove the quiet since it didn’t really install.

I used msiexec.exe /i CiscoJabberSetup.msi UPN_DISCOVERY_ENABLED=false

Still remembers lelio.

This is so weird.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

From: Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>>
Sent: Thursday, August 30, 2018 4:04 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>; voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] No longer able to change Jabber username on reset (recent change, upgrade from CUCM 9 to CUCM 11.5)

Here is a more proper reference on UPN discovery below (I tend to not like ONLY, support forum citations).

Have you;

a.) upgraded the J4W client recently?
b.) made changes to your Windows environment (it’s been my experience the UPN discovery doesn’t always work if you don’t log into a Windows domain)

Are you;

a.) certain it wasn’t installed with upn discovery disable before (Ex. Another admin pushed the installer via script ... etc)

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_0/CJAB_BK_D657A25F_00_deployment-installation-guide-jabber-110/CJAB_BK_D657A25F_00_deployment-installation-guide-jabber-110_chapter_01100.html

<image002.png>
Sent from my iPhone

On Aug 30, 2018, at 15:58, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:
And the mystery for me is why was this working before? I installed and uninstalled with default installation each and every time.

OK – Gonna look at doing a custom install with the correct switches.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

From: Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>>
Sent: Thursday, August 30, 2018 3:54 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>; voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] No longer able to change Jabber username on reset (recent change, upgrade from CUCM 9 to CUCM 11.5)

Why Cisco made UPN binding a default enabled behavior in the Windows client is to me, as much of a mystery as why I can’t get a simple button to turn off Webex CAS authentication discovery ... I think some one at RTP lost a bet.

Have a look at https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber/212471-jabber-login.html

Here is the installer switch to disable it ...

<image002.png>
Sent from my iPhone

On Aug 30, 2018, at 15:47, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

On my workstation, if I reset Jabber, and start with coyote at myphone.acme.com<mailto:coyote at myphone.acme.com>, it goes through the discovery process, it comes up with the login screen with lelio as the user, not coyote. And if I change it to coyote, it fails and asks if I want to reset Jabber and cycles over and over again.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

From: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>
Sent: Thursday, August 30, 2018 3:45 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>; voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: RE: No longer able to change Jabber username on reset (recent change, upgrade from CUCM 9 to CUCM 11.5)

What do you mean you can’t change it? It automatically signs in once you reset or ?

Matthew Loraditch

Sr. Network Engineer

p: 443.541.1518<tel:443.541.1518>

w: www.heliontechnologies.com<http://www.heliontechnologies.com/>

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e: MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>

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<image003.png><https://facebook.com/heliontech>

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From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Lelio Fulgenzi
Sent: Thursday, August 30, 2018 3:44 PM
To: voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] No longer able to change Jabber username on reset (recent change, upgrade from CUCM 9 to CUCM 11.5)

Looks like I’m hitting the lot today.

I ran into a problem where I can’t seem to change the username on Jabber any longer, even with a reset. It defaults back to the user I had earlier.

The only recent change is our upgrade from CUCM v9 to CUCM v11.5.  I’m guessing that did it, but I’m hoping to find a way out of this.

I’m in the middle of my research right now, but if anyone has a quick link or fix to this, that would be great.

Lelio

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

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