[cisco-voip] No longer able to change Jabber username on reset (recent change, upgrade from CUCM 9 to CUCM 11.5)

Thu Aug 30 17:26:53 EDT 2018

The only way I have ever found UPN discovery to be useful is if it is only ever one butt in a seat per login (even then, TSHOOT is tough because you have to log the PC out if you want to log someone else in).

If your use case involves multiple jabber users without multiple windows domain logins on a single PC... it is as frustrating as it gets.

I see the value and how it has the potential to help IT departments with user issues, but it never should have been an “always on unless you turn it off per client” feature. I should have to use the CLI switch to turn it on, not off.

IMO, the biggest Jabber client fail besides not giving me a stupid on/off toggle for WebexConnect CAS logins ... (*giving @heycisco a glassy eyed stare*).

Sent from my iPhone

On Aug 30, 2018, at 17:16, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

I’ll have to remember that CLEAR=1 option.

Not sure if I’m going to suggest our software team uses this switch or not. For the most part, everyone will be using their windows userID to login.

Thing is, I really want to use this option of logging in with other userIDs as a troubleshooting step. You know, if joe can log in with their userID on your machine, then it’s not the machine, it’s your userID/config, and stuff like that.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

From: Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>>
Sent: Thursday, August 30, 2018 5:01 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>; voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] No longer able to change Jabber username on reset (recent change, upgrade from CUCM 9 to CUCM 11.5)

Correct, the “CLEAR” switch cleans up the registry behaviors that were previously set by the default UPN discovery behavior.

Again, why Cisco made this behavior enabled by default is a mystery to me. I definitely see its value, but it is not a behavior that should be on by default.
Sent from my iPhone

On Aug 30, 2018, at 16:57, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

Yes – did all that after some further feedback from another source. (I didn’t use the CLICK2X=DISABLE option).

Turns out – I needed the CLEAR=1 in order to _really_ clear things up.

Source: https://community.cisco.com/t5/collaboration-applications/jabber-username-unchangeable-on-first-install-v11-5-for-windows/m-p/2791527#M12247

I’m going to do some further testing, but initial tests look good.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

From: Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>>
Sent: Thursday, August 30, 2018 4:54 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>; voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] No longer able to change Jabber username on reset (recent change, upgrade from CUCM 9 to CUCM 11.5)

Hahahahahahaha ....

When you reinstalled with the command line switches: UPN_DISCOVERY_ENABLED=false CLICK2X=DISABLE did you do so as a local admin on the PC and also reboot the PC after installation, before trying a new login attempt?

Sent from my iPhone

On Aug 30, 2018, at 16:23, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

You do not want to see me on-perm. My sister says I look like Eraserhead.

That being said, I am on-prem.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

From: Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>>
Sent: Thursday, August 30, 2018 4:19 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>; voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] No longer able to change Jabber username on reset (recent change, upgrade from CUCM 9 to CUCM 11.5)

Are you on-perm or WebexConnect?
Sent from my iPhone

On Aug 30, 2018, at 16:14, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

Pretty sure I can say no to J4W upgrades. I usually see those pop up. In fact, I see one right now, so I doubt that was it.

As far as installing – that was me. All me. I downloaded and installed myself. Over and over again.

Changes to our Windows environment – heck – could be! I have no idea what changes they make in the background.

I have tried installing with the suggested cli, but still no change. I had to remove the quiet since it didn’t really install.

I used msiexec.exe /i CiscoJabberSetup.msi UPN_DISCOVERY_ENABLED=false

Still remembers lelio.

This is so weird.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

From: Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>>
Sent: Thursday, August 30, 2018 4:04 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>; voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] No longer able to change Jabber username on reset (recent change, upgrade from CUCM 9 to CUCM 11.5)

Here is a more proper reference on UPN discovery below (I tend to not like ONLY, support forum citations).

Have you;

a.) upgraded the J4W client recently?
b.) made changes to your Windows environment (it’s been my experience the UPN discovery doesn’t always work if you don’t log into a Windows domain)

Are you;

a.) certain it wasn’t installed with upn discovery disable before (Ex. Another admin pushed the installer via script ... etc)

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_0/CJAB_BK_D657A25F_00_deployment-installation-guide-jabber-110/CJAB_BK_D657A25F_00_deployment-installation-guide-jabber-110_chapter_01100.html

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Sent from my iPhone

On Aug 30, 2018, at 15:58, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:
And the mystery for me is why was this working before? I installed and uninstalled with default installation each and every time.

OK – Gonna look at doing a custom install with the correct switches.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

From: Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>>
Sent: Thursday, August 30, 2018 3:54 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>; voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] No longer able to change Jabber username on reset (recent change, upgrade from CUCM 9 to CUCM 11.5)

Why Cisco made UPN binding a default enabled behavior in the Windows client is to me, as much of a mystery as why I can’t get a simple button to turn off Webex CAS authentication discovery ... I think some one at RTP lost a bet.

Have a look at https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber/212471-jabber-login.html

Here is the installer switch to disable it ...

<image002.png>
Sent from my iPhone

On Aug 30, 2018, at 15:47, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

On my workstation, if I reset Jabber, and start with coyote at myphone.acme.com<mailto:coyote at myphone.acme.com>, it goes through the discovery process, it comes up with the login screen with lelio as the user, not coyote. And if I change it to coyote, it fails and asks if I want to reset Jabber and cycles over and over again.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

From: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>
Sent: Thursday, August 30, 2018 3:45 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>; voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: RE: No longer able to change Jabber username on reset (recent change, upgrade from CUCM 9 to CUCM 11.5)

What do you mean you can’t change it? It automatically signs in once you reset or ?

Matthew Loraditch

Sr. Network Engineer

p: 443.541.1518<tel:443.541.1518>

w: www.heliontechnologies.com<http://www.heliontechnologies.com/>

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e: MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>

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From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Lelio Fulgenzi
Sent: Thursday, August 30, 2018 3:44 PM
To: voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] No longer able to change Jabber username on reset (recent change, upgrade from CUCM 9 to CUCM 11.5)

Looks like I’m hitting the lot today.

I ran into a problem where I can’t seem to change the username on Jabber any longer, even with a reset. It defaults back to the user I had earlier.

The only recent change is our upgrade from CUCM v9 to CUCM v11.5.  I’m guessing that did it, but I’m hoping to find a way out of this.

I’m in the middle of my research right now, but if anyone has a quick link or fix to this, that would be great.

Lelio

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

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