[cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost

Mon Feb 12 12:48:19 EST 2018

For what it’s worth the symptom you describe matches the Field Notice that was provided earlier. This means one of the memory modules has died and the phone cannot be recovered (that I know of).

-Ryan

On Feb 12, 2018, at 12:44 PM, Terry Oakley <Terry.Oakley at rdc.ab.ca<mailto:Terry.Oakley at rdc.ab.ca>> wrote:

Vinnie do you have the # button pressed before or after you plug in the POE cable?   You need to have the # button pressed before.

Terry

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Vinnie Dao
Sent: Monday, February 12, 2018 10:25 AM
To: 'Ryan Ratliff (rratliff)' <rratliff at cisco.com<mailto:rratliff at cisco.com>>; 'Anthony Holloway' <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>>
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost

That was awesome guys, however, I tried many times what you said but the phone can’t pass Green LED light on Speaker phone.
Here is what I have done,
Plug in POE cable to power up the phone,
Press # button,  and get to the green light on speaker phone and stay there like forever.  I can’t even across that point and can’t even get to the flashing line 1 to 8 of CP-7975 LED of the phone.
Any other suggestion before I give up on these?

Thank you very much in advance to all.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff (rratliff)
Sent: Monday, February 12, 2018 8:11 AM
To: Anthony Holloway
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost

There are 3 I can find documented internally.
1. Soft Reset (documented publicly)
2. Hard Reset (see below)
3. Hard Reset but keep network settings (Terry’s)

The hard reset is:
3491672850*# - the “nuke it from orbit” option which is a total format the flash, hard reset but does not preserve the network.

Prior to version 8.3.3 only the first 2 existed, but number 2 unintentionally kept the network preferences, acting like number 3 does today (see CSCsi60439).

-Ryan

On Feb 12, 2018, at 10:39 AM, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:

"The code for the network preservation hard reset is: *7412369#085"

And then there were three.

Wes, Ryan, Brian, how many are there really?

On Mon, Feb 12, 2018 at 9:31 AM Terry Oakley <Terry.Oakley at rdc.ab.ca<mailto:Terry.Oakley at rdc.ab.ca>> wrote:
I have used the below to reset 79xx series phones and load a new firmware on them.  Setup a laptop with a TFTP server on it and on most I have been able to recover what looked like a bricked unit.

Thanks

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd<https://maps.google.com/?q=100%0D+College+Blvd&entry=gmail&source=g>. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034<tel:(403)%20343-4034>

#Total Hard Reset
The code for the total hard reset is: 3491672850*#
A total hard reset formats /flash0 blowing away everything except CNU.  All settings and personalization of the phone is removed.
#Hard Reset with Network Setting Preservation
The code for the network preservation hard reset is: *7412369#085
And it also does a complete format of /flash0 - yet it preserves the network settings so that after the format, any static IP and other network settings are preserved. The settings are stored in volatile RAM, so it is important to not remove power to the phone during this process
#Prerequisites
There are a number of prerequsites that are necessary for a successful factory reset.
1.            You must have a network environment in which DHCP is used to provide the phone with an IP address and a TFTP server (i.e. DHCP option 150).
2.            There must be an appropriate default load for your phone model on that TFTP server:
o             The default load name is: termxx.default.loads (where xx is part of the model number, 41 for 7941, 62 for 7962, 70 for 7970, etc.)
o             The version of the default load must be the same signing type (dev or release) as the phone on which you wish to do a factory reset.
o             This file (termxx.default.loads) is packaged with every phoneload that is installed on the callmanager, but since the name is not unique per phoneload version, the copy of termxx.default.loads is always the one from the most recent load that was installed on the callmanager. It may not be the type (dev or release) that you want.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Vinnie Dao
Sent: Sunday, February 11, 2018 11:07 AM
To: 'Anthony Holloway' <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>>

Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost

HI Anthony,
Appreciated your reply,
The link you sent requires login,

I am not sure what version on them, since they are stand by units for a while,  from the last time they were working at one point.  I tried to reset, 1234567890*# but still the same issue.

From: Anthony Holloway [mailto:avholloway+cisco-voip at gmail.com]
Sent: Sunday, February 11, 2018 9:53 AM
To: Vinnie Dao
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost

Did you already look through the bug search tool?

https://bst.cloudapps.cisco.com/bugsearch/search?kw=stuck%20boot&pf=prdNm&pfVal=269065653&sb=anfr

What version of firmware is it, and what can you do to clear the problem?  I.e., Power cycle the phone?

On Sun, Feb 11, 2018 at 11:49 AM Vinnie Dao <vinnie at tdnetwork.com<mailto:vinnie at tdnetwork.com>> wrote:
Greeting to all,

Lately, I have some CP-7965 and CP-7975 stuck at speaker button during boot up as red LED and stay there for long time.  Has anyone got this issue and know how to fix it?

Please advise where to go from here to resolve this issue, and thank you very much for your time.

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