[cisco-voip] Best Practice or Way to bulk update Caller ID
Hunter Fuller
hf0002 at uah.edu
Tue Nov 27 11:27:31 EST 2018
Actually, following my example, they are available as line.display and
line.displayAscii. But every time I try to update it through AXL using the
same mechanism I use to update other stuff, it simply doesn't seem to do
anything at all.
So in other words, I'm not claiming it's impossible to update it that way,
but I certainly can't do it. :D
--
Hunter Fuller
Network Engineer
VBH Annex B-5
+1 256 824 5331
Office of Information Technology
The University of Alabama in Huntsville
Systems and Infrastructure
On Tue, Nov 27, 2018 at 10:24 AM Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
> Are you saying that (ascii) display name and (ascii) alerting name are not
> AXL dippable/updateable information? Yikes.
>
>
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
>
> *From:* Hunter Fuller <hf0002 at uah.edu>
> *Sent:* Tuesday, November 27, 2018 11:14 AM
> *To:* Lelio Fulgenzi <lelio at uoguelph.ca>
> *Cc:* voyp list, cisco-voip (cisco-voip at puck.nether.net) <
> cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Best Practice or Way to bulk update Caller ID
>
>
>
> I am not doing this, but it could be done pretty easily using Python.
>
> I wrote a little shim library for hitting the AXL API from Python. If we
> assume that the caller ID of the line should be pulled from the first
> associated end user, we can pull the userid, get the name, and set it to
> the line.
>
> Two gotchas in my example:
> 1. I am not doing this, personally, so I don't have the code necessary to
> pull the name. But there are lots of Python examples for that.
>
> 2. I haven't found a way to update the Caller ID aside from running SQL.
> Yuck! But we are doing it in production, if that makes you feel better...
>
> If you want to try it, the library is here: https://github.com/uah/axlrows
> You're welcome to email me off-list if you have questions about it.
>
>
> from axlrows import CiscoUCM
> ucm = CiscoUCM()
> all_lines = ucm.get_lines(routePartitionName='Sys-Ext-PT')
>
> for line in all_lines:
>
> userid = line.associatedEndusers[0][0].userId
>
>
> #Now we have the userid, and we can look up the name somehow.
>
> name = mystery_name_lookup(userid)
>
>
> #Now we can set it back to the caller ID
> line_pkid = line._uuid.lower().replace('{', '').replace('}', '')
> ucm.execute_sql_update(sql="update devicenumplanmap set display = '" +
> name.replace("'", "''") + "' where pkid = '"+ line_pkid + "'")
>
>
>
> --
> Hunter Fuller
> Network Engineer
> VBH Annex B-5
> +1 256 824 5331
>
> Office of Information Technology
> The University of Alabama in Huntsville
> Systems and Infrastructure
>
>
>
>
>
> On Tue, Nov 27, 2018 at 10:00 AM Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>
>
>
> I think this is a good spot for 3rd party/partner development. Basically,
> hit the CUCM database and download DN information. Hit the authoritative
> directory source and download information. Then build an offline database
> for comparison. Based on rules and/or manual input, use CUCM api’s to
> update out of sync display names. **pow**
>
>
>
> Darn I should have listened in my programming courses….
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
>
> *From:* Anthony Holloway <avholloway+cisco-voip at gmail.com>
> *Sent:* Tuesday, November 27, 2018 10:42 AM
> *To:* Brian Meade <bmeade90 at vt.edu>
> *Cc:* Lelio Fulgenzi <lelio at uoguelph.ca>; Cisco VoIP Group <
> cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Best Practice or Way to bulk update Caller ID
>
>
>
> First, the tags are too limiting; I wish there were more, and more
> powerful modifiers.
>
>
>
> Second, I don't think that works for post device creation, correct? I.e.,
> CUC User Templates are not retroactive
>
>
>
> On Tue, Nov 27, 2018 at 9:09 AM Brian Meade <bmeade90 at vt.edu> wrote:
>
> The Line Templates used for Quick User/Phone Add and Self-Provisioning
> allow you to use tags in various fields:
>
> #FirstName#
>
> #LastName#
>
> #UserID#
>
> #Email#
>
> #Department#
>
> #Manager#
>
> #PrimaryExtension#
>
> #Extension#
>
> #LineIndex#
>
> #DeviceName#
>
> #Product#
>
> #Protocol#
>
>
>
> I've been trying to use this feature more and more lately. I do wish
> there was some API calls around this feature though.
>
>
>
> On Mon, Nov 26, 2018 at 11:39 PM Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>
> After all this, it certainly would be nice to be able to do this
> automatically. Either tied to or not tied to a userid or telephone number
> or directory entry. Or any combination thereof.
>
>
>
> Connection does it, even if not completely well (display name doesn’t get
> updated upon directory update), why not CallManager?
>
>
>
>
>
> *-sent from mobile device-*
>
>
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 <519-824-4120;56354> | lelio at uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
>
> On Nov 26, 2018, at 6:50 PM, Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
> Don't forget the Alerting Name field. This is also Caller ID, but like in
> reverse.
>
>
>
> Never having had to perform this action before, I would be curious as to
> how many records are "out of sync".
>
>
>
> Try running the following, or a similar SQL query to see who isn't lining
> up correctly:
>
>
>
> *run sql select \*
>
> *limit 25 \*
>
> *u.telephonenumber, u.firstname, u.lastname, dn.dnorpattern,
> dn.alertingname, dn.alertingnameascii, la.display, la.displayascii,
> la.label \*
>
> *from devicenumplanmap as la \*
>
> *left join numplan as dn on la.fknumplan = dn.pkid \*
>
> *left join enduser as u on right(dn.dnorpattern, 12) = u.telephonenumber \*
>
> *where \*
>
> *(u.telephonenumber is not null and u.firstname is not null and u.lastname
> is not null) and \*
>
> *(concat(concat(u.firstname, ' '), lastname) <> dn.alertingname or
> concat(concat(u.firstname, ' '), lastname) <> la.display) \*
>
> *order by u.lastname, u.firstname *
>
>
>
> *Legend*
>
> Limit - Feel free to increase/decrease/remove the limit command
>
> Offending Records - Feel free to add/remove/modify the offending record
> finder. I.e., This filter only matches the AD first + last against
> alerting and display, and also it assumes your DNs are
> \+1[2-9]XX[2-9]XXXXXX formatted, and your AD telephoneNumbers
> are +1[2-9]XX[2-9]XXXXXX formatted, so it removes the \ on the DN for
> lining up records with the right function, 12 characters in.
>
>
>
> *The funky looking concat commands are because of two reasons: 1) the CLI
> parser wont let me use pipes to concat, and 2) the concat function only can
> concat two fields at once, so we have to run it twice to insert the space
> between names. Else, you might be able to pull the displayname field
> instead. In my case this is Lastname, Firstname, so concatenating the
> first and last on my own was better.
>
>
>
> The output will look something like this:
>
>
>
> *telephonenumber firstname lastname** dnorpattern alertingname
> alertingnameascii display
> displayascii label*
>
> *=============== ========= ================** =============
> ========================== ==========================
> ========================== ==========================
> ===========================*
>
> *+16125551212 Anthony Holloway** \+16125551212 Tony
> Holloway Tony Holloway Tony Holloway
> Tony Holloway Tony Holloway - 1212*
>
>
>
> *Legend*
>
> AD Fields (Once per account)
>
> DN Fields (Once per DN)
>
> Line Appearance Fields (Can exist multiple times for every appearance this
> DN exists on)
>
>
>
> From there, I would bring the data into MS Excel, filter, sort, fix, etc.,
> and then I would use the AXL SQL Toolkit to submit each update
> individually. Once for the DN and once for the line, per correction. This
> will automatically reset phones, just like a BAT operation would.
>
>
>
> E.g.,
>
>
>
> *Update the DN fields*
>
> *update numplan set alertingname = 'Anthony Holloway', alertingnameascii =
> 'Anthony Holloway' where dnorpattern = '\+16125551212'*
>
>
>
> *Update the LA fields*
>
> *update devicenumplanmap set display = 'Anthony Holloway', displayascii =
> 'Anthony Holloway' where fknumplan = (select pkid from numplan where
> dnorpattern = '\+16125551212')*
>
>
>
> With any approach you take, there are going to be one-off cases you'll
> likely need to manually handle, and not too mention, your environment may
> have sticking points which completely prevent you from being able to use
> bulk tools. E.g., Your fields are all jacked up, your DNs don't line up
> with your AD telephoneNumbers, etc.
>
>
>
> If you think you'll have to perform this activity more than once, then I
> would suggest writing a program to perform the sync operation on a
> schedule. I think Adam was just talking about doing this exact task, with
> Pete's PowerShell thingy.
>
>
>
> https://cisco-voip.markmail.org/thread/uajz3af37ptg5cyy
>
>
>
> Good luck!
>
>
>
> On Mon, Nov 26, 2018 at 4:33 PM Ryan Huff <ryanhuff at outlook.com> wrote:
>
> Hi Sam,
>
>
>
> I'm assuming (since you said Caller ID), that you are referring to
> "Display (Caller ID)" and the older, "ASCII Display (Caller ID)" fields.
> You can bulk update these fields by first, exporting the phones through,
> "Bulk Administration > Phones > Export Phones > All Details". After
> selecting that menu navigation, you'll have the familiar GUI based query
> tool that will allow you to specify search limit and qualifier clauses, for
> the number of phones you wish to export.
>
>
>
> Once you have the resulting export file downloaded, I would typically use
> MS Excel (or some other type of comma deliminated parser) to open the file.
> Once opened, find the Display (Caller ID) field and adjust as desired for
> each phone. If you wish to concatenate the the FN and LN of the user into
> this field, you'll need to use some "script magic" (Python, PHP, Perl, Bash
> ... etc) or good old fashioned copy/paste elbow grease to compile this info
> from elsewhere in the spreadsheet; assuming such data exists for the line
> on another column within the same row; phone description, line description
> ... etc.
>
>
>
> All this to bring me to a closing thought, which is to verify your
> understanding that this would only affect internal (onnet) Caller ID and
> not what is presented to a called party over the PSTN. Caller ID (ANI)
> presented on the PSTN is the job of a), your carrier to enter the correct
> data into the ANI ALI database and B), the called party's carrier to
> perform the appropriate CNAM dip into the ANI ALI database and ultimately
> present the characters to the called party's device in the appropriate
> facility / contact header.
>
>
>
> Thanks,
>
>
>
> Ryan Huff, CCDP, CCNP
>
> Cisco Certified Network and Design Professional
>
>
> ------------------------------
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Sam
> Jones <jonesamu at isu.edu>
> *Sent:* Monday, November 26, 2018 5:08 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Best Practice or Way to bulk update Caller ID
>
>
>
>
>
> I am looking for the fastest way to update the Caller ID across all our
> directory numbers with the first and last name of users synchronized from
> Active Directory.
>
> I cannot find a how to do this:
>
> automagically with a synchronization from Active Directory
>
> Or
>
> through Bulk Administration
>
>
>
> Any guidance to how I can accomplish this is appreciated.
>
>
>
> *Sam Jones*
>
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