[cisco-voip] [EXTERNAL] Re: 8832 Design Issue?

[Ryan Ratliff (rratliff)]

I think this has been covered on this list before but that specific issue is NOT a problem that requires an RMA to resolve.

It’s an incompatibility of older loads with the PoE injector.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8832/firmware/12-1-1/cs88_b_conference-8832-rn-for-12_1_1.html#concept_E6B0DE96F47A653545A3BF51ED1C1E45

You just need to get it powered up and back on the network with the ethernet injector or force it to boot to the alternate load (after installing a newer load on CUCM).

-Ryan

On Oct 9, 2018, at 3:49 PM, JASON BURWELL <JASON.BURWELL at foundersfcu.com<mailto:JASON.BURWELL at foundersfcu.com>> wrote:

Yes, also we hit some bugs with an early FW release. Once it downgraded from the factory load, it would brick the phone. Must be a major issue because I had to wait almost 2 months for RMA fulfillment. Now that we are running current firmware with that bugfix, we seem to be past that issue but now seeing this problem.


From: Nimloth [mailto:nimloth at nimloth.pl]
Sent: Tuesday, October 09, 2018 3:40 PM
To: JASON BURWELL <JASON.BURWELL at foundersfcu.com<mailto:JASON.BURWELL at foundersfcu.com>>
Cc: cisco-voip voyp list <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [EXTERNAL] Re: [cisco-voip] 8832 Design Issue?

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To be honest I won't deploy 8832 in my org as we still struggling to get one up and running since few months. Few TAC/RMA already in progress.
W dniu 9 paź 2018, o 20:35, użytkownik JASON BURWELL <jason.burwell at foundersfcu.com<mailto:jason.burwell at foundersfcu.com>> napisał:
Has anyone else using 8832s had a problem with the USB-C cord coming unplugged from the phone when people grab it to slide or move the phone towards them? Starting to see some issues with this and I only have a few deployed so far. Hoping someone has figured out a workaround or clip to help retain the cord.



This was never a problem before because all the other Cisco Conf phones are not only held in by RJ45 clip but also cord clips made in to the base. The 8832 has neither, just USB-C cord that plugs in to the back. Thanks! Jason



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