[cisco-voip] Webex hybrid call service connect unable to find user

[Dana Tong]

So Premise to cloud calls are working. But Webex board to Premise is not working.

I don’t see anything in the Edge search history. Is there some tips on what logs to review?

Cheers
Dana


From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Dana Tong
Sent: Friday, 7 September 2018 10:07 AM
To: Brian Meade <bmeade90 at vt.edu>
Cc: cisco-voip voyp list <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Webex hybrid call service connect unable to find user

I rebooted the Exp-C Con and it’s now all working.

Cheers
Dana


From: Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>>
Sent: Friday, 7 September 2018 12:22 AM
To: Dana Tong <dana.tong at yellit.com.au<mailto:dana.tong at yellit.com.au>>
Cc: cisco-voip voyp list <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Webex hybrid call service connect unable to find user

I would just manually create the devices.  There are many limitations with automatically creating the devices.

On Thu, Sep 6, 2018 at 6:34 AM Dana Tong <dana.tong at yellit.com.au<mailto:dana.tong at yellit.com.au>> wrote:
Further to this. When I search all users, the user is present but it looks like he controls many phones which is odd.

I’ve tried to register a webex board also for call service connect and it reports unable to find a CUCM user with a matching mail ID. However I can confirm that I created the user with the matching mail ID.

Thoughts?

Cheers
Dana


From: Dana Tong
Sent: Thursday, 6 September 2018 7:23 PM
To: cisco-voip voyp list <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Webex hybrid call service connect unable to find user

Hi all,

Trying to deploy Call Service Connect but when I run the process to automatically deploy the Spark Remote Device I get a  [User Not Found!].

I am using a text file with a single user name as a test. The username is in the same format as the CUCM User ID.

Cheers
Dana


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