[cisco-voip] UCCX Call Redirect and Called Address Reset

[Anthony Holloway]

Update: I've been working a TAC case for a few days on this now, and I have
not made any progress.  I also posted this scenario in the Advanced Dial
Plan WebEx Teams space, but no replies so far.

Bill, have you tested this out?  Anyone else have some experience with this?

On Tue, Sep 11, 2018 at 4:57 PM Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> I didn't know this, and so I thought I'd share, but who knows, maybe it
> was common knowledge.
>
> If you use the Call Redirect step in UCCX to send a call directly to a
> mailbox/call handler in CUC, and thus, your Destination is the VM Pilot,
> while your target object in CUC is your Called Adddress, like so:
>
> [image: image.png]
>
> Then either one of two things will happen (only one of them I'm ok with):
>
> 1) If there is a pattern in CUCM for which 1000 will match; say a Route
> Pattern such as 1XXX which prefixes an 8 and route calls to a 3rd Party
> PBX, then CUCM will use the Called Number Transformations on this Route
> Pattern to prefix the 8 on your 1000, and then send the call to CUC with
> 81000 as the Redir number, and you'll be all messed up.  Actually, you'll
> just get the opening greeting, but still...grrrr
>
> 2) If there is no pattern in CUCM for which 1000 will match, then CUCM
> sends the call to CUC, and the redir is 1000 and everything works fine.
>
> I'll let you guess which one I'm ok with, and which one I'm not.
>
> Why in the hell is CUCM performing number transformations on this call
> flow like that?  It makes no sense.  What am I missing here?
>
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