[cisco-voip] Native Call Queuing on UCM 12.5 with SIP Trunks

[Dana Tong]

Hi all,

This being back on the tools is doing my head in. I think I've been away too long.

So I have configured native call queuing on UCM 12.5.x
Internal calls queue fine. The initial announcement plays. Period announcements work and the MOH is fine in between.

External calls hear the initial announcement.
There is no MOH after the announcement and the external user has ring-back tone.
There is no periodic announcement.

Any thoughts on why internal is okay and external is not working? Is it relating to SIP supplementary services?

Cheers
Dana

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