[cisco-voip] Native Call Queuing on UCM 12.5 with SIP Trunks

[Mark H. Turpin]

Does the problem go away if you force an MTP?

Can you provide a debug ccsip messages of an external call?

Can you share your sanitized CUBE config?

Curious if your call/media is changing after the initial announcement and your ITSP doesn't care for the way you're attempting to change it.

________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Dana Tong <dana.tong at yellit.com.au>
Sent: Monday, December 2, 2019 12:36 AM
To: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
Subject: [cisco-voip] Native Call Queuing on UCM 12.5 with SIP Trunks

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Hi all,



This being back on the tools is doing my head in. I think I’ve been away too long.



So I have configured native call queuing on UCM 12.5.x

Internal calls queue fine. The initial announcement plays. Period announcements work and the MOH is fine in between.



External calls hear the initial announcement.

There is no MOH after the announcement and the external user has ring-back tone.

There is no periodic announcement.



Any thoughts on why internal is okay and external is not working? Is it relating to SIP supplementary services?



Cheers

Dana


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