[cisco-voip] WebEx Room 70 upgrade to CE 9.5.2 No Camera detected

Tue Jan 8 09:39:26 EST 2019

This is news to me. Hopefully it’s written down somewhere? 😉

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From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Matthew Loraditch
Sent: Tuesday, January 8, 2019 9:28 AM
To: Ryan Ratliff (rratliff) <rratliff at cisco.com>; Matt Jacobson <m4ttjacobson at gmail.com>
Cc: cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] WebEx Room 70 upgrade to CE 9.5.2 No Camera detected

I was mostly thinking of a bug, of course you shouldn’t normally have to do that.

But good to know Room kits don’t support packages. I’m not sure I knew that. Although I suppose I would figure it out when the downloads don’t exist!

Matthew Loraditch

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From: Ryan Ratliff (rratliff) <rratliff at cisco.com<mailto:rratliff at cisco.com>>
Sent: Tuesday, January 8, 2019 9:21 AM
To: Matt Jacobson <m4ttjacobson at gmail.com<mailto:m4ttjacobson at gmail.com>>
Cc: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>; cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] WebEx Room 70 upgrade to CE 9.5.2 No Camera detected

Stepped upgrades haven’t been a thing with TC/CE endpoints since TC6 days.

The only thing that will really bite you with the Quad Camera and P60 on the newer “Room” series is that you have to upgrade using the cop.sgn on the endpoint, or by telling it to load a .loads file in CUCM.
Older endpoints have camera firmware bundled in the .pkg file. That is not the case for the room series and if you somehow manage to get the pkg file uploaded to the endpoint it won’t have camera firmware.

Aside from the “you’re not upgrading it correctly” scenario, the logs from boot are pretty good for this type of thing. The swupgrade.log will print at boot all the local firmware the codec has to give to peripherals. It does require the camera to initiate the network pairing so the upgrade can happen, but I’ve only seen that go wonky a couple times.

 - Ryan Ratliff

On Jan 8, 2019, at 2:39 AM, Matt Jacobson <m4ttjacobson at gmail.com<mailto:m4ttjacobson at gmail.com>> wrote:

Looking at the ce9 release notes, it states tc7.3.6 and above support direct upgrades to whatever target versions. I’ve done loads of upgrades from old ce8 or tc7.3.x straight to most recent ce9, never any step upgrade related problems. Occasionally there is the odd peripheral or touch panel thing, but a reboot fixes this.

On Tue, Jan 8, 2019 at 04:40 Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
Have you tried downgrading and then if that works stepping through 9.3 and 9.4 to 9.5?

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Matthew Loraditch

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From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> on behalf of Jason Aarons (Americas) <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>>
Sent: Monday, January 7, 2019 5:37 PM
To: cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)
Subject: [cisco-voip] WebEx Room 70 upgrade to CE 9.5.2 No Camera detected

After upgrading a working CUCM registered Room 70 Single from CE 9.2.1 to 9.5.2 it appears from logs the camera is still stuck at firmware 9.2.1

Screen shows “No Camera Connected”

So far I have upgraded about 7 Room 55s to CE 9.5.2 and haven’t had any problems.

I’ve opened a TAC case.

-jason

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