[cisco-voip] [cisco-VoIP] Cisco 8851 shared line question

[Jon Fox]

What are your thoughts about downgrading?

On Wed, 9 Jan 2019, 23:15 James Dust <james.dust at charles-stanley.co.uk
wrote:

> Evening all,
>
> We have upgraded a handful of phones to firmware version 12-5-1-16, but
> it’s not fixed this issue.
>
> Can anyone recommend a firmware that does work?
>
> Many thanks
>
> James
>
> On 8 Jan 2019, at 12:15, James Dust <james.dust at charles-stanley.co.uk>
> wrote:
>
> Thanks Jon,
>
>
>
> Our maintainer has recommended version 12-5-1-16 which I have downloaded
> and am currently trialling.
>
>
>
> Thanks again
>
>
>
> James
>
>
>
>
>
>
>
>
>
>
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>
> *From:* Jon Fox [mailto:jonfoxipt at gmail.com <jonfoxipt at gmail.com>]
> *Sent:* 08 January 2019 12:13
> *To:* James Dust
> *Cc:* Paul Bottone; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Cisco 8851 shared line question
>
>
>
> Hey James.
>
> Believe it or not I actually had to downgrade to 11.7 to get it
> functioning correctly.
>
> I'll need to look at my notes at what version I eventually went to to get
> it fixed totally.
>
> Jon
>
>
>
>
>
> On 8 Jan 2019 10:50, "James Dust" <james.dust at charles-stanley.co.uk>
> wrote:
>
> Mornign Jon and thank you for that,
>
>
>
> The problem seems to be the same so I have raised this with our reseller,
> however we are using version: sip88xx.12-1-1-12
>
>
>
> What version did you goto in order to resolve this?
>
>
>
> Many thanks
>
>
>
> James
>
>
>
>
>
>
>
> *From:* Jon Fox [mailto:jonfoxipt at gmail.com]
> *Sent:* 07 January 2019 20:05
> *To:* Paul Bottone; James Dust
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Cisco 8851 shared line question
>
>
>
> Hey James, Did you get to the bottom of this?
>
> Sounds similar to something i had not so long ago which turned out to be a
> bug CSCvh30732
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__bst.cloudapps.cisco.com_bugsearch_bug_CSCvh30732-3Femailclick-3DCNSemail&d=DwMFaQ&c=9wxE0DgWbPxd1HCzjwN8Eaww1--ViDajIU4RXCxgSXE&r=5JyBZecqg6XxpGqlMurMg93hfV48sw2zaIXj9wUbn1Q&m=j6YVY2iVRe4qASxRGuxoETMbZECLnlzaAXabphuII5Y&s=zAZW8KywvM2w9Jsq0OZCfOkJd2p5eufgWFxWrf2FmOs&e=>
> .
>
> What firmware are you using?
>
>
>
> Jon
>
>
>
> On 7 Jan 2019, at 18:59, Paul Bottone <paulb at uwo.ca> wrote:
>
>
>
> We had the same issue when we deployed the 8851 and CUCM 10.5 we corrected
> it by performing the following:
> upgraded the 8851 firmware to sip88xx.12-1-1-12
> On the device page changing the following:
>  Line Mode Field to Enhanced Line Mode
>
> This parameter allows admin to switch between Session Line Mode and
> Enhanced Line Mode. While in Session Line Mode, the buttons on the left of
> the screen can be configured as programmable line keys and the buttons on
> the right of the screen are always session keys. While in Enhanced Line
> Mode, all the buttons can be configured as programmable line keys.
>
> This is a required field.
>
> Default: Session Line Mode
>
> : Only a limited number of features are supported with Enhanced Line mode.
> When Session Line mode is selected, only the first five configured lines
> are displayed on the phone with Intelligent Proximity disabled. For
> additional information, please see the Cisco IP Phone 8800 Series
> Administration Guide for Cisco Unified Communications Manager and latest
> release notes.
>
>
> or if you are no Standard mode change
> Revert all Calls to Enable
>
> When enabled, phone will revert to All Calls after any call is ended if
> the call is on a filter other than Primary line, All Calls or Alerting
> Calls.
>
>       This is a required field.
>       Default: Disabled
> Show All Calls on Primary Line to Enabled
>
>  When enabled, indicates that all calls presented to this device will be
> shown when the Primary line is selected.
>
>       This is a required field.
>       Default: Disabled
>
> This should fix your problem
> --
>
> Paul Bottone: paulb at uwo.ca
> Telecommunications Network Analyst
> Western Technology Services
> Network Operations Centre
> Phone: (519) 661-2014
> Extension: 86170
> Western University
>
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