[cisco-voip] Unity Connection Mailbox

[Anthony Holloway]

That's probably the truth. Cisco should collect statistics from CUCM,
anonymously of course, to better understand how people use the system, and
then publish the results.

On Mon, Jul 29, 2019, 5:21 PM Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

> I get that perspective. I’ve also never gotten that complaint. I wonder in
> general how many folks cfwdall to something besides VM these days. At least
> in our office no one does. They record an OOF vm greeting if anything and
> thats that.
>
> Get Outlook for iOS <https://aka.ms/o0ukef>
>
>
> Matthew Loraditch​
> Sr. Network Engineer
> p: *443.541.1518* <443.541.1518>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>  |
> e: *MLoraditch at heliontechnologies.com* <MLoraditch at heliontechnologies.com>
> [image: Helion Technologies] <http://www.heliontechnologies.com/>
> [image: Facebook] <https://facebook.com/heliontech>
> [image: Twitter] <https://twitter.com/heliontech>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
> ------------------------------
> *From:* Anthony Holloway <avholloway+cisco-voip at gmail.com>
> *Sent:* Monday, July 29, 2019 11:35 AM
> *To:* Matthew Loraditch
> *Cc:* Jason Aarons (Americas); Lelio Fulgenzi; cisco-voip (
> cisco-voip at puck.nether.net)
> *Subject:* Re: [cisco-voip] Unity Connection Mailbox
>
> I would disagree.  If I put myself into the caller's shoes, and I call
> Steve but hear Mark's voicemail, I will think I called the wrong number,
> and likely delete Steve's phone number from my contact list.
>
> On Fri, Jul 26, 2019 at 7:41 PM Matthew Loraditch <
> MLoraditch at heliontechnologies.com> wrote:
>
>> It’s funny we ALWAYS use last redirecting.
>>
>>
>>
>> I (and my team) find first redirecting confusing as heck. Last
>> redirecting ensures the VM goes to where we want it. We are most concerned
>> with hunt groups and such and we use CTI route points at the end of any
>> call flow that is intended for VM. In theory we may end up with more hunt
>> lists and such as some items may need to be duplicated, but it’s much
>> easier IMO to manage and troubleshoot.
>>
>>
>>
>> And if individuals are CFwdAlling it’s because they aren’t available so
>> shouldn’t the VM go to the person who is in the office and can handle it?
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Matthew Loraditch​
>> Sr. Network Engineer
>> p: *443.541.1518* <443.541.1518>
>> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>  |
>> e: *MLoraditch at heliontechnologies.com*
>> <MLoraditch at heliontechnologies.com>
>> [image: Helion Technologies] <http://www.heliontechnologies.com/>
>> [image: Facebook] <https://facebook.com/heliontech>
>> [image: Twitter] <https://twitter.com/heliontech>
>> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>>
>> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Jason
>> Aarons (Americas)
>> *Sent:* Friday, July 26, 2019 8:29 PM
>> *To:* Lelio Fulgenzi <lelio at uoguelph.ca>; cisco-voip (
>> cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* Re: [cisco-voip] Unity Connection Mailbox
>>
>>
>>
>> We implemented that CXN Service Parameter “Last Redirecting Number” and
>> it’s working.
>>
>>
>>
>> Just which something there was a per user solution in CUCM etc.
>>
>>
>>
>>
>>
>>
>>
>> *From:* Lelio Fulgenzi <lelio at uoguelph.ca>
>> *Sent:* Friday, July 26, 2019 1:20 PM
>> *To:* Lelio Fulgenzi <lelio at uoguelph.ca>; Jason Aarons (Americas) <
>> jason.aarons at dimensiondata.com>; cisco-voip (cisco-voip at puck.nether.net)
>> <cisco-voip at puck.nether.net>
>> *Subject:* RE: Unity Connection Mailbox
>>
>>
>>
>>
>>
>> Ok – I’m _*pretty*_ sure this is what helps:
>>
>>
>>
>>    - Connection Admin > Advanced > Conversations
>>    - Use Last (Rather than First) Redirecting Number for Routing
>>    Incoming Call [ ]
>>
>>
>>
>> “When this check box is checked, Unity Connection uses the last
>> redirecting number for routing incoming calls.”
>>
>>
>>
>> I have not (ever) had a chance to test this.
>>
>>
>>
>>
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> [image: University of Guelph Cornerstone with Improve Life tagline]
>>
>>
>>
>> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Lelio
>> Fulgenzi
>> *Sent:* Friday, July 26, 2019 1:10 PM
>> *To:* Jason Aarons (Americas) <jason.aarons at dimensiondata.com>;
>> cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
>> *Subject:* Re: [cisco-voip] Unity Connection Mailbox
>>
>>
>>
>> There used to be a system wide settings on Unity Connection where you
>> could decide to either send it to the originating mailbox. Not sure if it
>> was available in the admin GUI or it needed a cisco unity monkey tool to do
>> it.
>>
>>
>>
>> Will spend a few minutes looking…
>>
>>
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> [image: University of Guelph Cornerstone with Improve Life tagline]
>>
>>
>>
>> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Jason
>> Aarons (Americas)
>> *Sent:* Friday, July 26, 2019 12:43 PM
>> *To:* cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net
>> >
>> *Subject:* [cisco-voip] Unity Connection Mailbox
>>
>>
>>
>>
>>
>> Jack on PSTN  >>>>>   Diane ext 4001  >>>>>>   Bobbie ext 4002
>>
>>
>>
>> If Jack calls Diane and Diane has call forward all to Bobbie, is there a
>> way for Jack to hear Bobbie’s voicemail and not Diane’s?
>>
>>
>>
>> TAC said no.  Ask the expert at Cisco Live said no.  is the answer really
>> no?
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> This email and all contents are subject to the following disclaimer:
>> "http://www.dimensiondata.com/emaildisclaimer"
>> <http://www.dimensiondata.com/Global/Policies/Pages/Email-Disclaimer.aspx>
>>
>>
>>
>> itevomcid
>> _______________________________________________
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>>
>
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