[cisco-voip] Webex Control Hub Question (SSO and External Administrators)

[Charles Goldsmith]

True, but when you are the partner and your SSO is unavailable :)

On Mon, Mar 18, 2019 at 3:59 PM Brian Meade <bmeade90 at vt.edu> wrote:

> Your Cisco partner can have external admin accounts for your org to
> disable SSO if needed as well.
>
> On Mon, Mar 18, 2019 at 4:16 PM Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>
>>
>> OK - Here's a chicken and egg question.
>>
>> Unlike with Webex legacy admin console, when you enable SSO on Control
>> Hub, everyone uses it, including administrators accessing Control Hub
>> itself.
>>
>> If SSO breaks, what happens? The only thing I see is asking Cisco to
>> disable it and you then login using a previously defined administrator
>> account that was activated before SSO was configured and hope you remember
>> the old password.
>>
>> The only other option I can see is using an external administrator
>> account, which can only be a paid account. This means, collaborating with
>> other organizations to reciprocally provide each other an account, or going
>> out and buying a one-off teams account for $25/mo.
>>
>> What are others doing out there?
>>
>> Lelio
>>
>>
>> ---
>> Lelio Fulgenzi, B.A. | Senior Analyst
>> Computing and Communications Services | University of Guelph
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
>>
>> www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram,
>> Twitter and Facebook
>>
>> [University of Guelph Cornerstone with Improve Life tagline]
>>
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