[cisco-voip] Softphones

Wed Mar 20 16:53:46 EDT 2019

Speaking as an end user – our geo-diverse team uses Cisco softphone functionality heavily.  I’d go so far as to say I could not do my job without it.  I work from a home office and I travel.  My company did not have to buy a handset for me to have in my home office, (Thereby saving a decent chunk of change) and when I shut my laptop at night, I don’t have to hear it ring.

I really loved the old Cisco IP Communicator.  It had the familiar phone look I could keep open on a second screen, and here’s the kicker… it provided multi-line support.  Now I use Jabber as my softphone, and it does a decent job… except that missing second line.  Not having that is killin’ me smalls!  ☺

Cisco keeps promising this feature (CiscoLive 2017 and 18) but I haven’t seen it yet.  Our support staff knows how bad some of us need that second line feature – I am confident they would not have kept it a secret if it showed up in 12.

We noticed some weird interoperability on single number reach and running Jabber on multiple devices.  If you as the user weren’t super careful about close the apps out (hard to remember when you run iOS for example) then call functionality went sideways in unpredictable ways.

Hope that gives you some input from the UX side of things.

Cheers,
Parker Pearson

Parker 
Pearson
Vice President, Marketing & Business Development
Donoma Software
1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
t: 540.443.3577
e: parker at donomasoftware.com
w: www.donomasoftware.com

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From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Lisa Notarianni <lisa.notarianni at scranton.edu>
Date: Wednesday, March 20, 2019 at 4:36 PM
To: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
Subject: [cisco-voip] Softphones

We have a few staff who travel and would make good use of a softphone.  We have not implemented them or had anyone use them before.  Call Manager version 11.5.1.13039-1

Any good or bad experiences or words of wisdom before I begin research?

Thanks,

Lisa
[Lisa Notarianni Telecom Engineer]

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