[cisco-voip] Mask caller ID of some message senders in Unity Connection Single inbox

[Evgeny Izetov]

The following kind of sort of works in my quick testing but it's a bit
convoluted.

The logic that CUC uses is when a call comes in it tries to match the
calling number to an extension in its database. If extension is found, then
CUC uses the Display Name and the Extension fields on 'User Basics' page to
construct the email for Single Inbox. So you could move the executive's
real extension from the User Basics page to Alternate Extension in CUC and
configure a fake extension and a generic Display Name on the User Basics
page.

When the executive leaves a voicemail, CUC determines the target voicemail
box using the first diversion header as usual (we are not messing with this
part). Then CUC matches the executive's calling number to the alternate
extension and uses the information on the 'User Basics' of the executive to
construct the "From" information in the email.

The obvious caveat is the fake extension still has to be unique in CUC, you
can't assign a generic main number to multiple voicemail boxes.

-E


On Tue, Mar 26, 2019 at 2:51 PM Mark H. Turpin <mturpin at covene.com> wrote:

> Ray,
>
>
>
> I haven’t tested this, but a back of the napkin design might be:
>
>
>
> Use a route next hop by calling party translation for your VM pilot.
>
>
>
> If a call matches the extensions of executives, then it could goto a
> different route pattern, like *XXXX.
>
>
>
> Then you can mask at the route pattern or RL/RG level.
>
>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Ray
> Maslanka
> *Sent:* Tuesday, March 26, 2019 10:38 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Mask caller ID of some message senders in Unity
> Connection Single inbox
>
>
>
> *** EXTERNAL EMAIL - DO NOT CLICK LINKS ***
>
> Gents,
>
>
>
> Running CUCM and a SIP integration to Unity Connection with Single Inbox
> to O365.  Normally if a CUC user is forwarded to a voice mailbox of another
> CUC user, the Identified User Messaging feature provides the name and
> number of the caller in the Outlook message.  The ask is now to have the
> numbers of a small subset of users masked in the Outlook message when they
> leave voice messages.
>
>
>
> The use case is when executives, support staff, call center agents, etc.
> want to make calls and leave voicemail but avoid providing direct call back
> information.  Caller ID is masked currently from phone to phone using
> Calling Party Transformation Patterns in CUCM, but this doesn't mask caller
> information when the call reaches Unity Connection.
>
>
>
> The Remote Party Id on the integration SIP trunk can be removed to make
> all callers over that trunk unknown, but we only want a small subset of
> users to be masked.  Alternatively, the Identified User Messaging feature
> can be turned off to prevent name and number in the message, but that is
> system wide.
>
>
>
> Does anyone have a decent solution to mask the caller ID of a relatively
> few users in Unity Connection Single Inbox messages?
>
>
>
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20190326/393d7b77/attachment.html>