[cisco-voip] unityconnection db replication issue

Mon Nov 25 20:43:55 EST 2019

Hi Naray,

In addition you may also verify below

1. “Cisco DB, A Cisco DB Replicator, Cisco  Database layer Monitor” these services should be running.

2. Informix database also rely heavily on DNS, if you have DNS configured both forward and reverse DNS lookup should work.

Thanks!
Jinto.

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of naresh rathore <nareh84 at hotmail.com>
Sent: Monday, November 25, 2019 8:29:56 PM
To: Ryan Huff <ryanhuff at outlook.com>
Cc: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] unityconnection db replication issue

hi Ryan

following is the output

admin:utils diagnose test

Log file: platform/log/diag1.log

Starting diagnostic test(s)
===========================
test - disk_space          : Passed (available: 17668 MB, used: 10920 MB)
skip - disk_files          : This module must be run directly and off hours
test - service_manager     : Passed
test - tomcat              : Passed
test - tomcat_deadlocks    : Passed
test - tomcat_keystore     : Passed
test - tomcat_connectors   : Passed
test - tomcat_threads      : Passed
test - tomcat_memory       : Passed
test - tomcat_sessions     : Failed - The following web applications have an unusually large number of active sessions: vmrest.  Please collect all of the Tomcat logs for root cause analysis: file get activelog tomcat/logs/*
skip - tomcat_heapdump     : This module must be run directly and off hours
test - validate_network    : Passed
test - raid                : Passed
test - system_info         : Passed (Collected system information in diagnostic log)
test - ntp_reachability    : Passed
test - ntp_clock_drift     : Passed
test - ntp_stratum         : Failed
The reference NTP server is a stratum 5 clock.
NTP servers with stratum 5 or worse clocks are deemed unreliable.
Please consider using an NTP server with better stratum level.

Please use OS Admin GUI to add/delete NTP servers.

skip - sdl_fragmentation   : This module must be run directly and off hours
skip - sdi_fragmentation   : This module must be run directly and off hours

Diagnostics Completed

 The final output will be in Log file: platform/log/diag1.log

 Please use 'file view activelog platform/log/diag1.log' command to see the output

admin:

Regards

Naray

________________________________
From: Ryan Huff <ryanhuff at outlook.com>
Sent: Tuesday, November 26, 2019 6:27 AM
To: naresh rathore <nareh84 at hotmail.com>
Cc: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] unityconnection db replication issue

Run “ utils diagnose test “ from the primary CLI; everything pass?

Sent from my iPhone

On Nov 25, 2019, at 20:11, naresh rathore <nareh84 at hotmail.com> wrote:

hi,

unityconnection version is Version 11.5.1.14900-11 . I am currently facing db replication issue. following is the output of utils dbreplication status and runtimestate.

admin:utils dbreplication status

connect to rapcucon01_ccm11_5_1_14900_11 failed
Enterprise Replication not active  (62)
command failed -- unable to connect to server specified  (5)

Replication status check is now running in background.
Use command 'utils dbreplication runtimestate' to check its progress

The final output will be in file cm/trace/dbl/sdi/ReplicationStatus.2019_11_26_11_31_03.out

Please use "file view activelog cm/trace/dbl/sdi/ReplicationStatus.2019_11_26_11_31_03.out " command to see the output
admin:utils dbreplication runtimestate

Server Time: Tue Nov 26 11:36:38 AEDT 2019

Cluster Replication State: dbmonpreflightcheck file is found locally, please check again in few minutes...

DB Version: ccm11_5_1_14900_11

Repltimeout set to: 300s
PROCESS option set to: 1

Cluster Detailed View from RAPCUCON01 (2 Servers):

                                      PING      DB/RPC/   REPL.    Replication    REPLICATION SETUP
SERVER-NAME         IP ADDRESS        (msec)    DbMon?    QUEUE    Group ID       (RTMT) & Details
-----------         ----------        ------    -------   -----    -----------    ------------------
RAPCUCON02          10.163.72.111     0.133     Y/Y/Y     --       (-)            (-) Replication Not Setup
RAPCUCON01          10.163.72.110     0.021     Y/Y/Y     --       (-)            (-) Replication Not Setup

on RTMT, i can see following message
On Tue Nov 26 11:41:19 AEDT 2019; alert DBReplicationFailure has occured. Counter Replicate_State of Number of Replicates Created and State of Replication(ReplicateCount) on node RAPCUCON01 has state value of 4. ReasonCode: Replication Setup did not succeed.

I am able to ping between the two, both unity connection are on the same subnet and there is no firewall in between.

I also used the following link to restart dbreplication

https://www.cisco.com/c/en/us/support/docs/unified-communications/unity-connection/116942-technote-uc-00.html<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisco.com%2Fc%2Fen%2Fus%2Fsupport%2Fdocs%2Funified-communications%2Funity-connection%2F116942-technote-uc-00.html&data=02%7C01%7C%7C148294bcabd64250932008d7720d94f0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637103274962950398&sdata=oxx23Q2W6Iz%2F48d663ONW2S0IDiMnC94%2FfhThlxxjJM%3D&reserved=0>

Regards

Naray

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