[cisco-voip] Jabber Softphone over WiFi

Thu Oct 10 21:45:26 EDT 2019

Lots to plan out carefully if going that way indeed. Regarding speed dials one customer settled on using Jabber with a custom tab that loaded a file on their computer with speed dials in it. The user controlled the file and updated it as they needed.

Loren

On Oct 10, 2019, at 6:19 PM, Tim Smith <tim.smith at enject.com.au> wrote:

Actually good reminder to get some of the new Cisco headsets and give those a good run

I’ve had issues with support on the other big vendors of headsets
That was only on a few headsets, it would have been a problem on a bigger deployment

I like the idea of end to end Cisco here

From: Lelio Fulgenzi <lelio at uoguelph.ca>
Sent: Friday, 11 October 2019 10:15 AM
To: Tim Smith <tim.smith at enject.com.au>
Cc: Scott Voll <svoll.voip at gmail.com>; voyp list, cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Jabber Softphone over WiFi

And speaking to that... test them out. And ask people around you.

A headset with audio leak is fine for an office, but not for cubicle land.
-sent from mobile device-

Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<x-apple-data-detectors://1/0>
519-824-4120 Ext. 56354<tel:519-824-4120;56354> | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

On Oct 10, 2019, at 6:59 PM, Tim Smith <tim.smith at enject.com.au<mailto:tim.smith at enject.com.au>> wrote:
Picking good headsets is important too…
Much more hassle troubleshooting some rubbish USB headset
Or even an expensive USB headset with rubbish support

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Scott Voll
Sent: Friday, 11 October 2019 9:55 AM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Jabber Softphone over WiFi

We have started migrating our Telecommuters over to Jabber from the old IP communicator.  So we are getting the "can I use this in the office"  "do you have to leave the phone on the desk?"  I think eventually we will have a lot of people over on Jabber.  The question is, does everyone move.......   I think we will have some people that really want physical phones.   and for emergencies you will still want a physical phone available.  then lets start the conversation about E911.  Then what happens if they are not in the office?  or they are running jabber for iphone / Droid???  how does that work?  Lots of things to work through.  Can it be done?  yes, but plan ahead.

Scott

On Thu, Oct 10, 2019 at 11:04 AM Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:
I get contacts…. But for me (and many others I imagine) a speed dial is a button. One click.

But again… its just different ways of doing things.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

From: Pawlowski, Adam <ajp26 at buffalo.edu<mailto:ajp26 at buffalo.edu>>
Sent: Thursday, October 10, 2019 2:03 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>; Casper, Steven <SCASPER at mtb.com<mailto:SCASPER at mtb.com>>
Cc: voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: RE: Jabber Softphone over WiFi

Call Park should hopefully be there pretty eventually. It is there on mobile today. Speed dials sure those would be your contacts, or “pizza guys”.

I would not deploy an office on it as the only/primary phone without knowing if my wireless network was bulletproof. Jabber works fairly well and it is not a huge hog on the medium but wireless being what it is, ymmv.

Adam

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Lelio Fulgenzi
Sent: Thursday, October 10, 2019 1:55 PM
To: Casper, Steven <SCASPER at mtb.com<mailto:SCASPER at mtb.com>>
Cc: voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Jabber Softphone over WiFi

As long as you have all the components in place, Jabber as a desktop replacement is doable. The issue comes down to … do you have all the components in place and/or are you ready to live without the feature a missing component gives you?

Some components are not an option, say, split view DNS and Expressway for on-prem and off-prem delivery. There’s no way I’ve found to do that without split view DNS. We ended up having to deploy a set of delegated DNS servers for a specific discovery domain in order to deliver the off-premise and on-premise functionality.

Some components are ok to put aside… i.e. quality of service.

The other issue is features and functionality. Jabber is close, but not 100% feature parity. For example, no park on Jabber for Windows. I also just noticed, is there a way to deploy speed dials on Jabber? I’m not sure.

Just some general thoughts about that.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Casper, Steven via cisco-voip
Sent: Thursday, October 10, 2019 12:55 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Jabber Softphone over WiFi

Has anybody tried this as an IP phone replacement strategy for a large office location?

Thanks,
Steve

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