[cisco-voip] UCCX not working after change to SIP

[Kent Roberts]

Ryan, that’s what I was thinking, but when Dana said to a station works fine, I started thinking a bit like some of the fun and weird messages that show up with codecs, etc.   (basically codec mismatch and a bounce off to another number/pattern and that failed it….   Might need a few logs to see what its doing with uccx in the mix.



> On Oct 13, 2019, at 8:15 PM, Ryan Huff <ryanhuff at outlook.com> wrote:
> 
> Sort of sounds like you may have a Class of Service (CSS/Partition) issue with the SIP trunk between CUBE and CUCM, since that is most likely the most significant configuration change/add since moving to SIP, that could generate 404 responses.
> 
> Could also be an issue with the device pool on the SIP trunk, depending on how you have the dialplan structured.
> 
> CUCM Generally won’t issue a station not found (404) message, unless CUCM ingress element (the SIP trunk) doesn’t find the station; either because the station doesn’t truly exist, or doesn’t exist in the configuration context it has access to.
> 
> Regional problems would issue a 404 generally.
> 
> Sent from my iPhone
> 
>> On Oct 13, 2019, at 21:58, Dana Tong <dana.tong at yellit.com.au> wrote:
>> 
>> 
>> Hi all,
>>  
>> Customer recently changed from ISDN gateways (H323 registered) to centralised SIP and now the UCCX IVR isn’t working.
>>  
>> The SIP trunk is set to use the 64K region and I did also try setting the CODEC to both G.711alaw and ulaw on the dial-peers on the SIP CUBE router.
>> It’s weird.
>>  
>> The debug CCSIP messages are showing 404 not found, and the voip dialpeer inout were showing a match on the correct dial-peers.
>> But then the logs say no match as per below.
>>  
>> Anyone seen this kind of error after changing from ISDN to SIP?
>>  
>> Somewhat sanitised below. Trying to get RTMT access.
>>  
>>  
>>  
>> Sent:
>> SIP/2.0 404 Not Found
>> Via: SIP/2.0/UDP 203.52.3.164:5060;branch=z9hG4bKritgbh304ou76jse28v0.1
>> From: <sip:000000 at 10.119.243.144;user=phone>;tag=39906919-1571014929892-
>> To: "777 777"<sip:754420777 at customer.com.au;user=phone>;tag=EDD3AA89-2562
>> Date: Mon, 14 Oct 2019 11:02:09 GMT
>> Call-ID: BW120209892141019-860012483 at 10.10.10.10
>> CSeq: 602191603 INVITE
>> Allow-Events: telephone-event
>> Warning: 399 10.10.253.10 "No matching outgoing dial-peer"
>> Server: Cisco-SIPGateway/IOS-15.5.3.S4b
>> Reason: Q.850;cause=1
>> Content-Length: 0
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=02%7C01%7C%7Cf8a7858daf594c9c0c1f08d7504a0d4c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637066151290735716&sdata=MEMPChCZTf9Fkl4a7n%2BVjLO%2Fkd2gkOVy20TqdO0ZBss%3D&reserved=0 <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=02%7C01%7C%7Cf8a7858daf594c9c0c1f08d7504a0d4c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637066151290735716&sdata=MEMPChCZTf9Fkl4a7n%2BVjLO%2Fkd2gkOVy20TqdO0ZBss%3D&reserved=0>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
> https://puck.nether.net/mailman/listinfo/cisco-voip <https://puck.nether.net/mailman/listinfo/cisco-voip>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20191013/810a4e43/attachment.htm>