[cisco-voip] UCCX, ASR and Grammars

[Anthony Holloway]

I want to know how you get it to do natural language processing.  Ever done
that?

E.g.,

IVR: "What can I help you with?"
Me: "Yeah, I uh, would like to know, uhm, when is the deadline for the
application form submission?"
IVR: "The deadline for all submissions is October 31st.  Anything else?"

On Fri, Oct 18, 2019 at 10:20 AM Tanner Ezell <tanner.ezell at gmail.com>
wrote:

> Here's the specification for the grammar xml:
> https://www.w3.org/TR/speech-grammar/
>
> Anthony is right, not a lot of mix with UCCX+ASR however it follows the
> standard and is universally applicable, the gotchas tend to be around
> platform specific ASR technologies (particularly the built in grammars you
> can utilize).
>
> Depending on what you're doing, you'll want to do something like this
> (DTMF grammar below)
>
> <?xml version="1.0" encoding="ISO-8859-1"?>
> <grammar *mode="dtmf"* root="root" version="1.0" xml:lang="en-US" xmlns="
> http://www.w3.org/2001/06/grammar">
>     <rule id="root" scope="public">
>         <one-of>
>             <item>
>                 1
>                 <tag>V='Y'</tag>
>             </item>
>             <item>
>                 2
>                 <tag>V='N'</tag>
>             </item>
>         </one-of>
>     </rule>
> </grammar>
>
>
> Y would be returned [to UCCX step] when 1 is pressed, N with 2. To make a
> voice specific grammar you'd change *mode* to be *"voice"* and put in
> things like "yes" instead of 1 under the item tags.
>
> Depending on what you're doing will determine how complex the grammar
> needs to be.
>
> Regards,
> Tanner Ezell
>
> On Thu, Oct 17, 2019 at 6:53 PM Clifford McGlamry <
> Clifford.McGlamry at siriuscom.com> wrote:
>
>> Using UCCX version 11 and have installed Nuance ASR version 11.  It's ASR
>> is registered up and recognized by UCCX.
>>
>>
>>
>> I'm need to get grammars for some really simple applications.  Basically,
>> numbers (spoken and DTMF) and yes/no.
>>
>>
>>
>> I cannot find any documentation on where to get this or how to create
>> it.  I have found some old references to Nuance Grammar Builder, but that
>> tool is no where to be found.  I cannot even find a good example of what
>> would work (I've found some grammar examples, but they are so different, I
>> don't know which would actually work).  And while UCCX has some built in
>> grammars, I can't find documentation on what's in them or a way to download
>> them.
>>
>>
>>
>> Would love to get some suggestions/pointers/etc. on how to handle this.
>>
>> Cliff
>>
>>
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