[cisco-voip] UCCx and Jabber - compatible or not?

[Lelio Fulgenzi]

I've heard all the rumblings with UCCx and Jabber. But I'm hoping someone can explain to me what exactly the problem is. From what I understand, there is not an actual incompatibility with UCCx and Jabber, just with some deployment methods and some restrictions UCCx places on things.

So, in simplest terms, if you have a desktop agent, with Jabber (4Win) running and only one (agent) extension and no other device has that extension, things work.

I believe it's when you try to do anything else other than this simple deployment that things go awry. Say, have both Jabber and a hard phone and log into your queue using a phone agent on the hard phone but want to use Jabber to answer. Or you want Jabber to control your hard phone. Etc.

Can I get some ideas as to whether this is true and where people have seen trouble? And what is actually supported?

Lelio
---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

-------------- next part --------------
A non-text attachment was scrubbed...
Name: winmail.dat
Type: application/ms-tnef
Size: 15839 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20191018/f6aa7749/attachment.bin>