[cisco-voip] UCCx and Jabber - compatible or not?

[Johnson, Tim]

Right, so you can have Jabber configured for an agent, but that’s the only thing they’ll be able to use otherwise you’re in an unsupported configuration.

[cid:image002.png at 01D585C6.596E5740]

From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Matthew Loraditch
Sent: Friday, October 18, 2019 3:07 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca>; voyp list, cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] UCCx and Jabber - compatible or not?

The problem is workers who have a deskphone and also need to use a softphone occasionally or vice-versa.

An agent extension can only be programmed on one device in all of CUCM.

Previously the above situation could be handled by CIPC as extension mobility is supported.

Jabber does not and will not support extension mobility as a softphone.

UCCX says that supporting an agent extension on multiple devices is extremely difficult to fix

I can’t remember if you were in those sessions at Cisco Live with me or not but it was a fun little it’s not my problem scenario from the two BUs in some of the sessions asking how they were going to fix this.

Jabber CTI control is kosher and has no bearing on this issue.


Matthew Loraditch​
Sr. Network Engineer
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From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Lelio Fulgenzi
Sent: Friday, October 18, 2019 2:55 PM
To: voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] UCCx and Jabber - compatible or not?


I’ve heard all the rumblings with UCCx and Jabber. But I’m hoping someone can explain to me what exactly the problem is. From what I understand, there is not an actual incompatibility with UCCx and Jabber, just with some deployment methods and some restrictions UCCx places on things.

So, in simplest terms, if you have a desktop agent, with Jabber (4Win) running and only one (agent) extension and no other device has that extension, things work.

I believe it’s when you try to do anything else other than this simple deployment that things go awry. Say, have both Jabber and a hard phone and log into your queue using a phone agent on the hard phone but want to use Jabber to answer. Or you want Jabber to control your hard phone. Etc.

Can I get some ideas as to whether this is true and where people have seen trouble? And what is actually supported?

Lelio

---
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