[cisco-voip] Bulk Admin and Jabber

[Pawlowski, Adam]

Catching up on this one since this list stopped sending me daily digests but more like whenever it feels like it digests

We use the Quick User/Phone Add here and I put that into the procedures for the technicians since it can enforce some level of consistency. It's not perfect by any means but for Jabber at least there is usually not too much farting around that needs to be done after the client is setup.

Two sore points for me on it are:


1)      It does not fill in the ASCII Display Name field when it adds line appearances. I have no idea why, but CTI applications like CER still use this so I have to go open each one and click on it to avoid dispatch getting calls from "_".

2)      Product specific fields are still not available here. On desk sets that's the wireless hookswitch control. On Jabber, that's the Cisco Support Field. Unless something has changed recently, the BOT/TAB/TCT devices' flavor of Cisco Support Field is NOT the same one as in the common phone profile.

I haven't experimented to see if this works now, but it did not when we set all this up for Jabber. Our base jabber-config turns off everything but IM so anyone can just pop  open the client, then we change profile on the client to turn on the features or for hunt/pickup etc. I still have to touch this by hand for BOT, TAB, and TCT.


It is "quick" and it works for 98% of new additions, it's useless for moving resources between people as it re-provisions everything, and when you're building procedures for people so they can avoid hand made changes, it doesn't quite get us there.

That being said I wrote a script to use AXL to bulk insert clients. I read a CSV with a userID, the client type, and the profile. I verify the user ID is in the system, insert the device, and then stack it on the association list. It really wasn't that hard and comes a ... well a bulk import tool I can hand off to the team. You can write product-specific configurations back with AXL, you just want to look at an example of how it is mashed together, and make sure you don't break it. IIRC it's a block of XML that comes out of the database, and I think this is one of those fields that when you set it back through AXL it gets written back exactly as you send it, so it is easy to clear settings.

Best of luck

Adam Pawlowski
SUNYAB
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