[cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?

Tue Sep 24 10:27:08 EDT 2019

I’ve forwarded this note to a couple of my colleagues. I’m pretty sure they had a similar experience in thinking CCIE treatment was automatic. I’ll have to follow up with them.

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Lelio Fulgenzi, B.A. | Senior Analyst
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From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Anthony Holloway
Sent: Tuesday, September 24, 2019 10:22 AM
To: Peter Slow <peter.slow at gmail.com>
Cc: Cisco VoIP Group <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?

Thank you so much for the congratulations and appreciation!  So far no one has mentioned that it helped them get associated, or if they already were, so I'm not too sure if this was a valuable guide or not.  I'm afraid I might be the only knucklehead who earned his CCIE, promptly set it on a shelf, and didn't put it to work for me.

On Mon, Sep 23, 2019 at 6:38 PM Peter Slow <peter.slow at gmail.com<mailto:peter.slow at gmail.com>> wrote:
Anthony,
    Congratulations 🎈🎉 on your fifth IE anniversary! It’s very nice of you to create and provide this guide to everyone. Thanks for creating this!

-Pete

On Tue, Sep 17, 2019 at 12:27 Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>> wrote:
Ok, so this is kind of big news for me, so I thought I'd share it with all of you; current and future CCIEs.

I got my CCIE Collaboration (45633) five years ago, and had always been told that I would receive preferred treatment when opening TAC cases.

Now, I didn't know how to verify that statement, so I just assumed it was happening.  Its not unreasonable to assume this was an automatic association.  Come to find out, I was wrong, and for five years, I have been missing out on this benefit.

First up, just check if your CCO profile reflects your CCIE status, because it might.

Head on over to your Cisco.com Profile Account Management page:
https://www.cisco.com/c/en/us/about/account.html

Partners and Customers alike, will click the Customer Profile Manager link.

[cid:image002.png at 01D572C2.9AE309D0]

Then click the Access Management tab

[cid:image003.png at 01D572C2.9AE309D0]

Then click the CCIE tab

[cid:image004.png at 01D572C2.9AE309D0]

Now, either one of two things will show here:

A) If you see a link to the CCIE program, then you're golden, and you don't need this guide, sorry to waste your time, but at least you can sleep easy tonight.

GOOD
[cid:image005.png at 01D572C2.9AE309D0]

B) If you see two fields to enter your CCIE Number and Company Name, then you are not associated

BAD
[cid:image006.png at 01D572C2.9AE309D0]

So, if this matches what you see, then we need to make sure some things line up first before just submitting the information, else it will likely just fail.

Step 1) Check your CCIE Profile

Go to: https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline

Click on Profile, and check your First Name, Last Name, Email and Company Name

[cid:image007.png at 01D572C2.9AE309D0]

Step 2) Check your CCO Profile

Go to: https://www.cisco.com/c/en/us/about/account.html (same place we started on), and click on Customer Profile Manager

It should already be on the Personal tab, but if not, click that, and check your First Name, Last Name, Email and Company

[cid:image008.png at 01D572C2.9AE309D0]

All 4 values should match exactly, and if not, you will need to correct them, and how you do that is up to you.  I.e., Which name is correct, or email, etc.  Just make them match 100%.

Step 3) Associate your CCIE to your CCO profile

Go to: https://www.cisco.com/c/en/us/about/account.html (we've been here a few times), and click on Customer Profile Manager

Then click on Access Management, and finally click on the CCIE tab, to find yourself back at the form you need to submit with your CCIE # and Company name.  You might have still had this open.

Populate the fields to reflect your number and the company name as you saw it on both your CCIE and CCO profiles, and click Submit.

Now, I had trouble with this one part, and I was getting the following error when submitting

[cid:image009.png at 01D572C2.9AE309D0]
So, I needed to open a certification support case at: www.cisco.com/go/certsupport<http://www.cisco.com/go/certsupport>, in which case, they actually made the association for me, though, I am told its supposed to be self-service.

And that's it.  I hope this helps someone avoid 5 years of missed opportunity.

Let me know if this helped you out, or if you already were associated.  I'm curious as to how many people have this slip by them.
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