[cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?

Tue Sep 24 13:17:32 EDT 2019

Outside of the Collab VT, I’d say if you are involved in post sales you get better and more timely info in the CCP about future stuff and planning than you do as a partner.

The stuff Srini knows and I do to some extent is about ordering and BOMs, etc etc. and not really useful to post sales scenarios usually.

Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: MLoraditch at heliontechnologies.com
From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Anthony Holloway
Sent: Tuesday, September 24, 2019 12:59 PM
To: UC Penguin <gentoo at ucpenguin.com>
Cc: Cisco VoIP Group <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?

I was just kidding around anyway.

For what it's worth, I've been at a Partner for the majority of my career (~10 out of ~13 years), and I can honestly say that, from a post-sales engineering role I serve, there's very little of benefit to me on the partner side.  I derive almost all of my value from public documentation, the non-partner support forums, this mailing list, and good old fashion "let's try it and see what it does."

I find the partner support forum area to be quite dead, and when questions are asked, it's public information that could have benefited a google searcher looking for that answer.

Perhaps some partners will chime in here and share with me some nugget of information, and I'll realize, once again, I've been missing out on something for all these years.  SMH

I can see how though, for a pre-sales engineer, that would be quite different.  I see Srini<https://community.cisco.com/t5/user/viewprofilepage/user-id/322131> over in the partner forums just crushing it, basically doing Cisco's job for them, helping all kinds of partners out.  Competitors to his own company no less.

On Tue, Sep 24, 2019 at 11:49 AM UC Penguin <gentoo at ucpenguin.com<mailto:gentoo at ucpenguin.com>> wrote:
It wasn’t intended to be mean.

Just an observation.

Would be nice if CCIEs (that aren’t associated with a partner), are given more access similar to what is available to partners.

I can’t count the number of times going through support forums something links to a partner only link.

I’m probably in the minority, but just a different view point.

On Sep 24, 2019, at 10:08, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:
Low blow Mt Penguin, low blow.  I'm not saying you get developers on the case with you.  I think it's more of a backbone TAC (if available) versus the outsourced TAC.  I admittedly haven't opened a TAC case since fixing my status, so the benefit has yet to be seen by me.  I did notice I can select Sev 2 online, however, Sev 1 was still disabled as an option when I took a cursory look.

On Tue, Sep 24, 2019 at 9:32 AM UC Penguin <gentoo at ucpenguin.com<mailto:gentoo at ucpenguin.com>> wrote:
Mine was associated, though I haven’t seen any noticeable TAC improvements.

On Sep 24, 2019, at 09:27, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:
I’ve forwarded this note to a couple of my colleagues. I’m pretty sure they had a similar experience in thinking CCIE treatment was automatic. I’ll have to follow up with them.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Anthony Holloway
Sent: Tuesday, September 24, 2019 10:22 AM
To: Peter Slow <peter.slow at gmail.com<mailto:peter.slow at gmail.com>>
Cc: Cisco VoIP Group <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com<http://Cisco.com> Profile?

Thank you so much for the congratulations and appreciation!  So far no one has mentioned that it helped them get associated, or if they already were, so I'm not too sure if this was a valuable guide or not.  I'm afraid I might be the only knucklehead who earned his CCIE, promptly set it on a shelf, and didn't put it to work for me.

On Mon, Sep 23, 2019 at 6:38 PM Peter Slow <peter.slow at gmail.com<mailto:peter.slow at gmail.com>> wrote:
Anthony,
    Congratulations 🎈🎉 on your fifth IE anniversary! It’s very nice of you to create and provide this guide to everyone. Thanks for creating this!

-Pete

On Tue, Sep 17, 2019 at 12:27 Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>> wrote:
Ok, so this is kind of big news for me, so I thought I'd share it with all of you; current and future CCIEs.

I got my CCIE Collaboration (45633) five years ago, and had always been told that I would receive preferred treatment when opening TAC cases.

Now, I didn't know how to verify that statement, so I just assumed it was happening.  Its not unreasonable to assume this was an automatic association.  Come to find out, I was wrong, and for five years, I have been missing out on this benefit.

First up, just check if your CCO profile reflects your CCIE status, because it might.

Head on over to your Cisco.com<http://Cisco.com> Profile Account Management page:
https://www.cisco.com/c/en/us/about/account.html

Partners and Customers alike, will click the Customer Profile Manager link.

<image002.png>

Then click the Access Management tab

<image003.png>

Then click the CCIE tab

<image004.png>

Now, either one of two things will show here:

A) If you see a link to the CCIE program, then you're golden, and you don't need this guide, sorry to waste your time, but at least you can sleep easy tonight.

GOOD
<image005.png>

B) If you see two fields to enter your CCIE Number and Company Name, then you are not associated

BAD
<image006.png>

So, if this matches what you see, then we need to make sure some things line up first before just submitting the information, else it will likely just fail.

Step 1) Check your CCIE Profile

Go to: https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline

Click on Profile, and check your First Name, Last Name, Email and Company Name

<image007.png>

Step 2) Check your CCO Profile

Go to: https://www.cisco.com/c/en/us/about/account.html (same place we started on), and click on Customer Profile Manager

It should already be on the Personal tab, but if not, click that, and check your First Name, Last Name, Email and Company

<image008.png>

All 4 values should match exactly, and if not, you will need to correct them, and how you do that is up to you.  I.e., Which name is correct, or email, etc.  Just make them match 100%.

Step 3) Associate your CCIE to your CCO profile

Go to: https://www.cisco.com/c/en/us/about/account.html (we've been here a few times), and click on Customer Profile Manager

Then click on Access Management, and finally click on the CCIE tab, to find yourself back at the form you need to submit with your CCIE # and Company name.  You might have still had this open.

Populate the fields to reflect your number and the company name as you saw it on both your CCIE and CCO profiles, and click Submit.

Now, I had trouble with this one part, and I was getting the following error when submitting

<image009.png>
So, I needed to open a certification support case at: www.cisco.com/go/certsupport<http://www.cisco.com/go/certsupport>, in which case, they actually made the association for me, though, I am told its supposed to be self-service.

And that's it.  I hope this helps someone avoid 5 years of missed opportunity.

Let me know if this helped you out, or if you already were associated.  I'm curious as to how many people have this slip by them.
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