[cisco-voip] [External] IPCC best practice

[Johnson, Tim]

It seems to me that there's not a "best practice" label for most scenarios. When I started with UCCX, we went to a call handler first to provide us with an easy way to provide a schedule, and a familiar way for the customer to record a greeting. Later, we ended up building the schedule into our script and directing calls to the trigger. That's my preference, just to involve less systems. 

Tim Johnson
Voice & Video Engineer
Central Michigan University
Call me: +19897744406
Video Call me: johns10t at cmich.edu
Fax me: +19897795900
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-----Original Message-----
From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of fred at browardcommunications.com
Sent: Wednesday, August 19, 2020 8:19 AM
To: cisco-voip at puck.nether.net
Subject: [External] [cisco-voip] IPCC best practice


Hello, I just have a quick question.
When setting up a call center for a SMB, Is it best practice to have the main number go to a unity call handler 1st, with caller input going to uccx triggers, or is it considered best practice to have the main number go right to CCX?  I have seen both ways.

Thank you.
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