[cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

Fri Jul 10 16:18:26 EDT 2020

Let’s just say I’d place good money on a cloud offering that is pretty cool but no money on new on prem dashboards………..

Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: MLoraditch at heliontechnologies.com
From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Anthony Holloway
Sent: Friday, July 10, 2020 4:11 PM
To: JASON BURWELL <JASON.BURWELL at foundersfcu.com>
Cc: Charles Goldsmith <w at woka.us>; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

[EXTERNAL]

RTMT is still the same as it's always been.  We need a major overhaul, because some people think that only cloud offerings have sexy dashboards (e.g., meraki), when in fact, on-prem can too, they just need to do it already.

On Fri, Jul 10, 2020 at 2:53 PM JASON BURWELL <JASON.BURWELL at foundersfcu.com<mailto:JASON.BURWELL at foundersfcu.com>> wrote:
Thank you for all the responses! Been a busy day so late getting back.

I was able to see the data I needed in historical format by running the licensing report shown in the thread Anthony posted. Very high level but gives the overall numbers. I wish there was a way to monitor this real time and in detail without having to do a lot of custom work which, unless I missed something, sounds like what would need to happen.

RTMT does show CTI ports but only shows IN/OUT of service status, not what the port is actually doing. I’ve long wondered when a refresh was coming to RTMT with more functionality as it feels a bit outdated and seems like its been essentially unchanged as far back as I can remember. Although maybe the newer versions have improvements I am not aware of?

Jason

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Anthony Holloway
Sent: Friday, July 10, 2020 2:03 PM
To: Tanner Ezell <tanner.ezell at gmail.com<mailto:tanner.ezell at gmail.com>>
Cc: Charles Goldsmith <w at woka.us<mailto:w at woka.us>>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

Looks like this has been asked and answered in the past:

https://community.cisco.com/t5/contact-center/cucm-uccx-how-monitoring-cti-ports/td-p/2328292<https://urldefense.proofpoint.com/v2/url?u=https-3A__community.cisco.com_t5_contact-2Dcenter_cucm-2Duccx-2Dhow-2Dmonitoring-2Dcti-2Dports_td-2Dp_2328292&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=-wGoowBX4CRP0UqCU1n5Ewyor1xyF_ik4JowJwnA6Mk&e=>

The two people responding seem familiar to me, but I can't quite put my finger on who they are.

On Fri, Jul 10, 2020 at 11:55 AM Tanner Ezell <tanner.ezell at gmail.com<mailto:tanner.ezell at gmail.com>> wrote:
[cid:image001.gif at 01D656D5.BC201410]
I'll see what I can do.

On Fri, Jul 10, 2020 at 9:45 AM UC Penguin <gentoo at ucpenguin.com<mailto:gentoo at ucpenguin.com>> wrote:
It’s been a long time since I’ve used uccx as uccx.  Is the option for real time reporting present under the Tools menu? (It is when licensed as IP IVR)

It requires Java and is finicky, but does report.

In CCE instead I just look at the usage on the AW and dump that in AW Db and graph it with Grafana.

On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>> wrote:

Sorry, been tied us this morning. Just looking for real time usage data of the 300 UCCX Ports we are licensed for. Thanks!

From: Tanner Ezell <tanner.ezell at gmail.com<mailto:tanner.ezell at gmail.com>>
Sent: Friday, July 10, 2020 9:41 AM
To: Charles Goldsmith <w at woka.us<mailto:w at woka.us>>
Cc: Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>>; JASON BURWELL <JASON.BURWELL at foundersfcu.com<mailto:JASON.BURWELL at foundersfcu.com>>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage

CAUTION: This email originated outside of Founders Federal Credit Union. Do not click links or open attachments unless you recognize the sender and know the content is safe.
________________________________
What information do you need?

On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w at woka.us<mailto:w at woka.us>> wrote:
You can simply put Tanner in the To: field, old school I know, but it still works :)

On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>> wrote:
That's nothing I've ever heard of.  I'd imagine you could use the CTI API<https://urldefense.proofpoint.com/v2/url?u=https-3A__developer.cisco.com_docs_contact-2Dcenter-2Dexpress_-23-21cti-2Dprotocol-2Doverview&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=CqzbG56fWHXUL9xOmsT2xuUbjmhpuDpxsKj3g6vGXug&e=>, but not the Admin API.

This isn't a REST based API though, and it is relatively harder to implement and work with though.  My man Tanner at CTI Logic should be able to help.  Yo Tanner! Where you at?  Ok, so one PRO for chat rooms are mentions.  Email needs mentions.
The CTI Protocol:

  *   Is a TCP/IP socket based message protocol
  *   Allows clients to send and receive information/events about:

     *   Current system configuration and future updates.
     *   Agents and their states
     *   Calls and their states
     *   Statistics for agents, calls, and queues on a real-time basis
     *   Third-party call control
     *   Device snapshots

  *   Provides support for two client modes for connecting with Unified CCX:

     *   Bridge mode clients receive all agent-state and call events for all logged in agents in the system.
     *   Agent mode clients only receives messages related to the agent.

  *   Has version control

On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>> wrote:
Is there any way to see real time CTI port usage with UCCX Admin API? I did a quick search and it looks like it’s a supported function but having trouble finding the correct name to use.

Thanks
Jason

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