[cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

Fri Jul 10 18:20:56 EDT 2020

Getting data is easy, giving you presentation is a bit more challenging...
(sanitized)

 "1103010": {
    "state": "In Service",
    "ccgId": "6"
  },
  "1103011": {
    "state": "In Service",
    "contactDetails": {
      "callingNumber": "removed",
      "calledNumber": "removed",
      "originalDialedNumber": "null",
      "arrivalType": "2",
      "CLID": "null",
      "DNIS": "null",
      "lastRedirectedNumber": "null",
      "eccDataMap": {
        "SCRIPTCFG": "null",
        "ACCOUNT_NUMBER": "null",
        "CALLVAR9": "null",
        "ANI": "null",
        "CALLER_ENTERED_DIGITS": "null",
        "SCRIPTID": "null",
        "CALLVAR7": "null",
        "CALLVAR8": "null",
        "CALLVAR5": "null",
        "CALLVAR6": "null",
        "CALLVAR10": "null",
        "CALLVAR3": "null",
        "WRAPUP_DATA": "null",
        "CALLVAR4": "null",
        "CALLVAR1": "null",
        "CALLVAR2": "null"
      },
      "ANIIIDIGITS": "null",
      "RDNIS": "null",
      "ANI": "null",
      "originalCalledNumber": "removed",
      "origProtocolCallRef": "0000000000355E9B065D6C2A00000000",
      "destProtocolCallRef": "null",
      "CED": "null",
      "dialedNumber": "removed"
    },
    "scriptVarsMap": {
      "sAgents": {
        "name": "sAgents",
        "value": "\"2286854\"",
        "type": "java.lang.String"
      },
      "pTerminalMenu": {
        "name": "pTerminalMenu",
        "value": "P[6886/688601.wav]",
        "type": "com.cisco.prompt.Playable"
      },
      "svoicemail": {
        "name": "svoicemail",
        "value": "\"2286856\"",
        "type": "java.lang.String"
      }
    },
    "ccgId": "6"
  },
[CLIPPED]
and if you're wondering, yes, those are real-time insights into the script
variables and caller ECC. I could tell you the step they're currently on..
;)

It's too bad there isn't a market for these tools, lots of fun stuff we can
do.

On Fri, Jul 10, 2020 at 1:42 PM Bill Talley <btalley at gmail.com> wrote:

> I ran some tests, and as Anthony suggested, there is no data returned
> which indicates anything beyond the registration status of a device.   🤷‍♂️
>
> Sent from an iPhone mobile device with very tiny touchscreen input keys.
> Please excude my typtos.
>
> On Jul 10, 2020, at 2:56 PM, JASON BURWELL via cisco-voip <
> cisco-voip at puck.nether.net> wrote:
>
> 
>
> Thank you for all the responses! Been a busy day so late getting back.
>
>
>
> I was able to see the data I needed in historical format by running the
> licensing report shown in the thread Anthony posted. Very high level but
> gives the overall numbers. I wish there was a way to monitor this real time
> and in detail without having to do a lot of custom work which, unless I
> missed something, sounds like what would need to happen.
>
>
>
> RTMT does show CTI ports but only shows IN/OUT of service status, not what
> the port is actually doing. I’ve long wondered when a refresh was coming to
> RTMT with more functionality as it feels a bit outdated and seems like its
> been essentially unchanged as far back as I can remember. Although maybe
> the newer versions have improvements I am not aware of?
>
>
>
> Jason
>
>
>
>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Anthony
> Holloway
> *Sent:* Friday, July 10, 2020 2:03 PM
> *To:* Tanner Ezell <tanner.ezell at gmail.com>
> *Cc:* Charles Goldsmith <w at woka.us>; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage
>
>
>
> Looks like this has been asked and answered in the past:
>
>
>
>
> https://community.cisco.com/t5/contact-center/cucm-uccx-how-monitoring-cti-ports/td-p/2328292
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__community.cisco.com_t5_contact-2Dcenter_cucm-2Duccx-2Dhow-2Dmonitoring-2Dcti-2Dports_td-2Dp_2328292&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=-wGoowBX4CRP0UqCU1n5Ewyor1xyF_ik4JowJwnA6Mk&e=>
>
>
>
> The two people responding seem familiar to me, but I can't quite put my
> finger on who they are.
>
>
>
> On Fri, Jul 10, 2020 at 11:55 AM Tanner Ezell <tanner.ezell at gmail.com>
> wrote:
>
> <image001.gif>
>
> I'll see what I can do.
>
>
>
> On Fri, Jul 10, 2020 at 9:45 AM UC Penguin <gentoo at ucpenguin.com> wrote:
>
> It’s been a long time since I’ve used uccx as uccx.  Is the option for
> real time reporting present under the Tools menu? (It is when licensed as
> IP IVR)
>
>
>
> It requires Java and is finicky, but does report.
>
>
>
> In CCE instead I just look at the usage on the AW and dump that in AW Db
> and graph it with Grafana.
>
>
>
> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <
> cisco-voip at puck.nether.net> wrote:
>
> 
>
> Sorry, been tied us this morning. Just looking for real time usage data of
> the 300 UCCX Ports we are licensed for. Thanks!
>
>
>
>
>
> *From:* Tanner Ezell <tanner.ezell at gmail.com>
> *Sent:* Friday, July 10, 2020 9:41 AM
> *To:* Charles Goldsmith <w at woka.us>
> *Cc:* Anthony Holloway <avholloway+cisco-voip at gmail.com>; JASON BURWELL <
> JASON.BURWELL at foundersfcu.com>; cisco-voip at puck.nether.net
> *Subject:* [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage
>
>
>
> *CAUTION: This email originated outside of Founders Federal Credit Union.
> Do not click links or open attachments unless you recognize the sender and
> know the content is safe.*
> * ------------------------------ *
>
> What information do you need?
>
>
>
> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w at woka.us> wrote:
>
> You can simply put Tanner in the To: field, old school I know, but it
> still works :)
>
>
>
> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
> That's nothing I've ever heard of.  I'd imagine you could use the CTI API
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__developer.cisco.com_docs_contact-2Dcenter-2Dexpress_-23-21cti-2Dprotocol-2Doverview&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=CqzbG56fWHXUL9xOmsT2xuUbjmhpuDpxsKj3g6vGXug&e=>,
> but not the Admin API.
>
>
>
> This isn't a REST based API though, and it is relatively harder to
> implement and work with though.  My man Tanner at CTI Logic should be able
> to help.  Yo Tanner! Where you at?  Ok, so one PRO for chat rooms are
> mentions.  Email needs mentions.
>
> The CTI Protocol:
>
>
>
>    - Is a TCP/IP socket based message protocol
>    - Allows clients to send and receive information/events about:
>
>
>    - Current system configuration and future updates.
>       - Agents and their states
>       - Calls and their states
>       - *Statistics for agents, calls, and queues on a real-time basis*
>       - Third-party call control
>       - Device snapshots
>
>
>    - Provides support for two client modes for connecting with Unified
>    CCX:
>
>
>    - Bridge mode clients receive all agent-state and call events for all
>       logged in agents in the system.
>       - Agent mode clients only receives messages related to the agent.
>
>
>    - Has version control
>
>
>
> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <
> cisco-voip at puck.nether.net> wrote:
>
> Is there any way to see real time CTI port usage with UCCX Admin API? I
> did a quick search and it looks like it’s a supported function but having
> trouble finding the correct name to use.
>
>
>
> Thanks
>
> Jason
>
>
>
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