[cisco-voip] CAD to Finesse Utility

[Matthew Loraditch]

Go figure this would be the customer with no custom reason codes, no custom workflows and one special field in enterprise data.  I think I’ll just handle that manually. :P


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: MLoraditch at heliontechnologies.com
From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Matthew Loraditch
Sent: Monday, June 8, 2020 12:08 AM
To: Charles Goldsmith <w at woka.us>
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CAD to Finesse Utility

[EXTERNAL]

Thanks. I don’t remember how much this customer has configured so we’ll see as I work though it tomorrow and make a call

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Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518<tel:443.541.1518>
w: www.heliontechnologies.com<http://www.heliontechnologies.com/>
 |
e: MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>
[Helion Technologies]<http://www.heliontechnologies.com/>
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________________________________
From: Charles Goldsmith <w at woka.us<mailto:w at woka.us>>
Sent: Monday, June 8, 2020 12:05:28 AM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net> <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] CAD to Finesse Utility

[EXTERNAL]

A few months ago, I had contacted the author, Ryan, about 12.0 support, this was his reply:

"I haven’t updated the tool since the initial release. It may work, or at least get some of the configuration migrated over. It all depends on whether the Finesse API has changed since the version I wrote against vs 12.0. I’d try it in the lab first and see. Whatever config it migrates is config you don’t have to migrate and the rest you can do manually…



HTH."



Customer I was working with chose not to try it, and we migrated manually.



On Sun, Jun 7, 2020 at 10:14 PM Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:

Does anyone know if this will still work on an upgrade from 10.6 to 12.0? It says it doesn’t work in 11.5 but no mention of 12.  I’m guessing not, but if anyone has unofficially used it, you will save me some time writing a ton of junk down!

Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518<tel:443.541.1518>
w: www.heliontechnologies.com<http://www.heliontechnologies.com/>
 |
e: MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>
[Helion Technologies]<http://www.heliontechnologies.com/>
[Facebook]<https://facebook.com/heliontech>
[Twitter]<https://twitter.com/heliontech>
[LinkedIn]<https://www.linkedin.com/company/helion-technologies>
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