[cisco-voip] UCCX Flex Licensing

Thu Jun 11 12:59:15 EDT 2020

I’m on a partner webcast now and asking about this. If you have premium flex licensing even the built-in admin requires a license!  I’m beating them up on this as it’s still not documented anywhere and I’ve got customers on flex that will have issues when upgrading to 12.5

Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: MLoraditch at heliontechnologies.com
From: Anthony Holloway <avholloway+cisco-voip at gmail.com>
Sent: Tuesday, May 12, 2020 1:22 PM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com>
Cc: Pawlowski, Adam <ajp26 at buffalo.edu>; Cisco VoIP Group <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] UCCX Flex Licensing

[EXTERNAL]

Thank you for the testing you're doing, and I look forward to the results.

On Tue, May 12, 2020 at 9:57 AM Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
So I was basing this on documentation and my colleague saying we were good after our admin account was de-supervisored

However I am seeing contrary information in the one 12.5 install we have. CCX doesn’t have an auto update button/function so I’m waiting for things to cycle to verify

Further though the documentation does not say this at all:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/features/guide/uccx_b_125features-guide/uccx_b_125features-guide_chapter_0111.html

Nor the ordering guide (partners only): https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/guide-c07-741219.html

And that is some garbage if true and needs to be fixed.

Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518<tel:443.541.1518>
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e: MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>
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From: Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>>
Sent: Tuesday, May 12, 2020 10:29 AM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>
Cc: Pawlowski, Adam <ajp26 at buffalo.edu<mailto:ajp26 at buffalo.edu>>; Cisco VoIP Group <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] UCCX Flex Licensing

[EXTERNAL]

Matthew,

I just got word from the Flex-CC owner, Kevin McPartlan, that Admins do require a Premium license.  Can you prove this wrong in some way?

On Mon, May 11, 2020 at 4:36 PM Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
A-FLEX-CC has Standard and Premium Licenses.

These are different from non flex licensing.

Standard is inbound agent licensing essentially

Premium is supervisor licensing,   email/chat agents, outbound campaign licensing.

2 CTI ports per agent/license.

Admin still works no specific license needed as long as admin isn’t also supervisor/agent, HA is included, outside of the 3 features above, it’s like perpetual premium with SQL, etc included.

See here for specifics:

https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/datasheet-c78-741220.html Table 8.

License enforcement is only in UCCX 12.5. Older versions don’t know and you end up with Perpetual Premium with HA feature set but with a license that expires at the end of your contract term.

Suffice it to say if you don’t need 12.5 features you could ride the gravy train for a while.

Licensing is still concurrent users.

There are grace periods so if you need to test something you can make the admin a supervisor or something w/o breakage, just remember to remove later.

If your customer has on-prem premium, with perpetual trade-in credits you are close to the cost of SWSS and should probably try and get them to move.

Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518<tel:443.541.1518>
w: www.heliontechnologies.com<http://www.heliontechnologies.com/>
 |
e: MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>
[Helion Technologies]<http://www.heliontechnologies.com/>
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From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Anthony Holloway
Sent: Monday, May 11, 2020 5:21 PM
To: Pawlowski, Adam <ajp26 at buffalo.edu<mailto:ajp26 at buffalo.edu>>
Cc: Cisco VoIP Group <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] UCCX Flex Licensing

[EXTERNAL]

But seriously, a premium license to administer the system?  Does this include the appadministrator account too?  Do you have first hand experience with it?

On Mon, May 11, 2020 at 4:16 PM Pawlowski, Adam <ajp26 at buffalo.edu<mailto:ajp26 at buffalo.edu>> wrote:
This was the information I heard as well, and the purchase quantities are based on feature utilization and concurrency.

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Brian Meade
Sent: Monday, May 11, 2020 5:07 PM
To: Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>>
Cc: Cisco VoIP Group <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] UCCX Flex Licensing

Pretty sure when buying as A-Flex-CC that it always just gives you Premium licensing on the CCX side.  Had this cause an issue with a customer that was staying on Enhanced for the extra CTI ports for many years.

On Mon, May 11, 2020 at 4:23 PM Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>> wrote:
All,

Anyone already deal with this themselves?  I am reading/being told something I cannot swallow as the truth, because it seems so ridiculous.

I am being told that you need a Premium license to even login as a Supervisor at all.  Like, not for extra functionality (silent monitoring), but just as a basic license requirement to even sign in.

Also, I am being told a Premium license is required for Administrative users too.  Like, even the app admin account.  So what, completing a fresh install now requires a Premium license?

Are either of these true?  Can you confirm from your own tests that this is in fact how Flex works in UCCX on-prem?
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