[cisco-voip] CUC Speech Connect Ports

Tue Jun 23 21:46:40 EDT 2020

Interesting.  Can I ask, why the need for extra, and especially 100, Speech
Connect ports?  Is that common that you apply extra licensing for this, and
do you then also configure more ports too?

On Tue, Jun 23, 2020 at 8:33 PM Brian Meade <bmeade90 at vt.edu> wrote:

> That seems to be how I've seen it as well.
>
> What's interesting with traditional licensing is that you can request free
> SpeechConnect licenses from GLO.
>
> With Flex, GLO won't provide SpeechConnect licenses and have you place an
> add-on order instead with the $0.00 line item.  Problem is your add-on
> order won't go through unless you order a single Basic Unity Connection
> license on the order.
>
> So we had to order one Basic Unity Connection license with 100 free
> SpeechConnect ports to get SpeechConnect for a Flex customer recently.
>
> The issue seems to come down to Cisco paying Nuance for licensing per port
> so they're trying to strictly track who uses this.
>
> I guess it's a similar reason why they change for moving between
> Enterprise and MPP firmware and back these days.  They've got to track
> those licensing fees.
>
> On Tue, Jun 23, 2020 at 12:50 PM Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
>> No worries.
>>
>> Considering I have never experienced, nor heard of anyone (though I'm
>> asking here) experiencing a resource issue, I'm going to guess the port is
>> only being consumed for the moment it's being used (seems obvious) and then
>> released.  Unlike how UCCX uses it's ports for ASR, which is for the
>> duration of the call (hence the trick to use redirects), though TTS is for
>> the moment.
>>
>>
>> On Tue, Jun 23, 2020 at 11:40 AM Pawlowski, Adam <ajp26 at buffalo.edu>
>> wrote:
>>
>>> Ah, sorry, brain got ahead of itself again.
>>>
>>>
>>>
>>> Whenever we’ve demo’d it I’ve left the two ports in there but we haven’t
>>> loaded it enough to run into contention issues. The design guide just says
>>> to make sure you have “enough ports” but doesn’t explain when the port is
>>> in use or not to know. I would probably not turn it on since there’s no
>>> tuning for it, but, maybe it works for you.
>>>
>>>
>>>
>>> Adam
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Anthony Holloway <avholloway+cisco-voip at gmail.com>
>>> *Sent:* Tuesday, June 23, 2020 11:56 AM
>>> *To:* Pawlowski, Adam <ajp26 at buffalo.edu>
>>> *Cc:* cisco-voip at puck.nether.net
>>> *Subject:* Re: [cisco-voip] CUC Speech Connect Ports
>>>
>>>
>>>
>>> The first half, I think you're thinking of Speech View, wherein your
>>> voicemails are transcribed.  That is not what this is about.
>>>
>>>
>>>
>>> You do then start talking about Speech Connect in the second half, but I
>>> was more curious about the ports.  Do you create new ones and get then
>>> licensed, or do you just leave the default 2 ports in there?
>>>
>>>
>>>
>>> On Tue, Jun 23, 2020 at 10:50 AM Pawlowski, Adam <ajp26 at buffalo.edu>
>>> wrote:
>>>
>>> I don’t think there’s any free tier of speechconnect, you have to pay
>>> for it regardless of it you use standard or professional, and I don’t
>>> recall it ever having been included in an ELA.
>>>
>>>
>>>
>>> My understanding of it is that it’s “assisted” and not using the magic
>>> Webex Assistant technology. I clicked on the box the other day just for
>>> novelty and it pops up saying that you agree by clicking on this that
>>> portions of conversations may be sent to a third party for transcription.
>>> This mechanical turk method I think is what a number of other
>>> recognition/OCR “apps” used. I don’t speak for my org in this capacity so I
>>> clicked cancel.
>>>
>>>
>>> As far as the speech recognition goes, I believe it uses the Nuance
>>> engine in the background. We have a large international population which is
>>> hopeless with this thing, but even some bog standard stuff is just
>>> impossible.  You can supply alternate grammars, but, at one point I found
>>> myself having it read things back to me to get an idea of what it thought
>>> the grammar was, I don’t think it uses any sort of markup there. Setting
>>> the confidence level lower helped somewhat but it also delayed the response
>>> on the speech enabled auto attendants. The ONLY benefit to this thing that
>>> I’ve found is that it lets dial-by-name directories work if the customer
>>> hasn’t recorded their own name.
>>>
>>>
>>>
>>> We looked at a myriad of these back in the day, I think Parlance had the
>>> better solution since it was turnkey and fully taken care of, but, last
>>> time I’d looked the price had gone up and it wasn’t very many ports when we
>>> were talking about all the IVRs we wanted to put into it. Back then I don’t
>>> think they really intended for it to front end 100 departments and a main
>>> number.
>>>
>>>
>>>
>>> Adam
>>>
>>>
>>>
>>> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Anthony
>>> Holloway
>>> *Sent:* Tuesday, June 23, 2020 11:34 AM
>>> *Cc:* Cisco VoIP Group <cisco-voip at puck.nether.net>
>>> *Subject:* Re: [cisco-voip] CUC Speech Connect Ports
>>>
>>>
>>>
>>> As a follow up, if you find yourself in this situation, you could just
>>> recover from a backup....yuck....or you can use the built-in stored
>>> procedures via CUDLI to just put your parameters back.
>>>
>>>
>>>
>>> First, you need the Object ID for each of the target objects.  You can
>>> use the query builder in CUDLI to get these:
>>>
>>>
>>>
>>> select objectid, tagname from tbl_licensestatus where tagname in
>>> ('LicRealspeakSessionsMax', 'LicUnityVoiceRecSessionsMax')
>>>
>>>
>>>
>>>
>>>
>>> Next, you need to execute a stored procedure called
>>> csp_licensestatusmodify, once for each objectid, filling in the default
>>> value of 2 for each of the three fields below:
>>>
>>>
>>>
>>>
>>>
>>> This will not create any ports:
>>>
>>>
>>>
>>>
>>>
>>> Nor add to your license requirements:
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jun 22, 2020 at 5:55 PM Anthony Holloway <
>>> avholloway+cisco-voip at gmail.com> wrote:
>>>
>>> Thanks for the reply Lelio, but no this is not specific to the voice
>>> enabled directory handler.
>>>
>>>
>>>
>>> This is specific to the Speech Connect ports and accompanying licenses.
>>> This affects generated spoken names and voice enabled directory handlers.
>>>
>>>
>>>
>>> However, I would like to update you that you can search mailboxes and
>>> contacts in the same search.  Also, the list is updated automatically,
>>> especially after you add alternate names for a person, though the system
>>> does come with a built-in list of common nicknames.  E.g., Mike for Michael.
>>>
>>>
>>>
>>> Thanks again for the reply.
>>>
>>>
>>>
>>> PS, What sparked this question was someone configured some ports (they
>>> didn't know what they were doing), and then removed them (because it shows
>>> 0 by default), and now CUC is broken, because the GUI removes the 2 default
>>> ports (which cannot be seen in the GUI).
>>>
>>>
>>>
>>> This is documented here:
>>> https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvt31253
>>>
>>>
>>>
>>> In fact, the only way I have seen that you can view the defaults, is in
>>> a protected licensing table.
>>>
>>>
>>>
>>> *CLI Method*
>>>
>>> admin:run cuc dbquery unitydirdb select tagname, limit,
>>> clusterwidelimit, restartlimit, usage from tbl_licensestatus where tagname
>>> in ('LicRealspeakSessionsMax', 'LicUnityVoiceRecSessionsMax')
>>>
>>>
>>>
>>> This 'sql_statement' is not allowed. You are not allowed to perform CRUD
>>> operations on License Tables through CLI.
>>>
>>> Command Failed
>>>
>>>
>>>
>>> *CUDLI Method*
>>>
>>>
>>>
>>> On Mon, Jun 22, 2020 at 3:26 PM Lelio Fulgenzi <lelio at uoguelph.ca>
>>> wrote:
>>>
>>>
>>>
>>> Are you talking ‘bout the voice activated auto attendant?
>>>
>>>
>>>
>>> If so, we investigated and stopped a project for the amount of work
>>> necessary to get it working in our environment.
>>>
>>>
>>>
>>> At the time you could only search mailboxes or a contact list, not both.
>>> Because we had more than just mailboxes, we went with contact list.
>>>
>>>
>>>
>>> There was no way to update the list at the time so it was a delete all
>>> and recreate via csv or something like that.
>>>
>>>
>>>
>>> I think the interpretation was ok. So was saying the names. But your
>>> stuck with what you got. No grammar updates.
>>>
>>>
>>>
>>> So Guelph would be “gwelp” no matter what.
>>>
>>>
>>>
>>> We ended up going with Nuance. Which has announced EOS at end of next
>>> year I believe.
>>>
>>>
>>>
>>> We might revisit connection.
>>>
>>> Sent from my iPhone
>>>
>>>
>>>
>>> On Jun 22, 2020, at 12:24 PM, Anthony Holloway <
>>> avholloway+cisco-voip at gmail.com> wrote:
>>>
>>> 
>>>
>>> *CAUTION:* This email originated from outside of the University of
>>> Guelph. Do not click links or open attachments unless you recognize the
>>> sender and know the content is safe. If in doubt, forward suspicious emails
>>> to IThelp at uoguelph.ca
>>>
>>>
>>>
>>> I'd like to hear your personal stories.  Do you configure these?
>>>
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>
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