[cisco-voip] is there a Jabber APN status page anywhere?

[Lelio Fulgenzi]

Also, it looks like it's chat push notification only, not call notification. And, in the end, there's a slight chance it's a red herring, ie a cosmetic bug. We don't have enough Jabber users using IM on iPhones to really now if it's an impact or not.

From: Lelio Fulgenzi
Sent: Tuesday, March 3, 2020 10:35 AM
To: Pawlowski, Adam <ajp26 at buffalo.edu>; voyp list, cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
Subject: RE: is there a Jabber APN status page anywhere?


Just off phone with TAC. Looks like this is hitting a few customers and they have a number of cases open. My TAC engineer suggested you open a case so they can attach to the escalation.

She suggested first to set Cisco XCP Config Manager to debug, wait until you see the error, then collect logs and attach to case.

If you send me case number I can forward to her and she will try to grab the case.

Lelio


From: Pawlowski, Adam <ajp26 at buffalo.edu<mailto:ajp26 at buffalo.edu>>
Sent: Tuesday, March 3, 2020 8:43 AM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>; voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: RE: is there a Jabber APN status page anywhere?

We'd been getting push notification failures as well over the last week sporadically (and this morning as it happens)

Restarted XCP Config Manager and Cloud Onboarding services since we'd had some network trouble here and thought that maybe this would have been related.

Perhaps not?

Did you hear anything back? My success rate when opening cases about what appear to be cloud services like smart licensing has been pretty low.

Adam

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Lelio Fulgenzi
Sent: Wednesday, February 26, 2020 3:55 PM
To: voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] is there a Jabber APN status page anywhere?


Is there a status page for Jabber's Apple Push Notification service? We started getting a number of errors which have seemingly stopped. I've got a TAC case open, but wanted to see if there's a status page to check.
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