[cisco-voip] Cisco Spark/Hybrid Cloud to CUCM call failes

[Mike O]

Hi James,

1) No events linked to any incoming calls On EXP-C. I can make on prem calls to cloud just fine.
2)  Control Hub is configured and Expressway E is correctly configured(according to control hub tests)
3) Yes, we are using a CA Signed cert. TLS is working due to the fact outbound calls to the cloud work fine.

See attached screen shot from CSA it looks like I'm missing a SRV record, but its not referenced in the documentation.

[cid:8a0955e7-47b8-415e-bdcd-cfeea03cb7d9]

[cid:0a2998d6-cecb-45a4-9976-2c92ed7bd4f9]

________________________________
From: James B <james.buchanan2 at gmail.com>
Sent: Sunday, March 29, 2020 6:20 PM
To: Mike O <MikeeO at msn.com>; cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] Cisco Spark/Hybrid Cloud to CUCM call failes


Hello,



  1.  Are there any logs in the Expressway C for this call at all? Check the Event Logs. That’ll tell you if it ever reaches the C.
  2.  Do you have the Expressway-E configured in the Webex Control Hub as the destination for these calls?
  3.  This type of error can be related to certificates. Are you using a CA-signed certificate on your Expressway E?



Thanks,



James







From: Mike O<mailto:MikeeO at msn.com>
Sent: 29 March 2020 12:10
To: cisco-voip (cisco-voip at puck.nether.net)<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Cisco Spark/Hybrid Cloud to CUCM call failes



Hi All,



I've racked my brain on this. I cannot get a call from the cloud to the on prem CUCM to work. On-prem to cloud works fine so I know Expressway to cloud TLS is working etc. I've attached a screen shot of the call leg from expressway -E where the call gets rejected with 404 not found. I can ping and resolve cluster1.domain.com (which is the pub).



Thanks,

Mike



[cid:b0c349d7-6975-4826-8ade-c5eb317b20ad]


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20200329/9208fa4e/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image.png
Type: image/png
Size: 30502 bytes
Desc: image.png
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20200329/9208fa4e/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image.png
Type: image/png
Size: 93899 bytes
Desc: image.png
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20200329/9208fa4e/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image.png
Type: image/png
Size: 24019 bytes
Desc: image.png
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20200329/9208fa4e/attachment-0002.png>