[cisco-voip] UCCX Flex Licensing

[Raffi Rodrigo]

alguem tem sala da cisco webex?

Em seg., 11 de mai. de 2020 às 20:17, Anthony Holloway <
avholloway+cisco-voip at gmail.com> escreveu:

> Why did they have to borrow the same names for the licensing levels?  It's
> like when Cisco decided to call UCCX CAD+Finesse Mixed mode, while on CUCM
> mixed mode already meant secure communications.  Anyway.
>
> Ok, so, a port is a port in Flex?  There is no concept of a premium port
> or a standard port then?  Any kind of inbound port can do any kind of
> feature?  The only licensing levels are for Agent/Supervisor capabilities?
>
> On Mon, May 11, 2020 at 6:07 PM Matthew Loraditch <
> MLoraditch at heliontechnologies.com> wrote:
>
>> You need to dissociate flex std/prem from L-CCX std/pre. Every feature on
>> flex is the equivalent of the L-CCX premium level from a capabilities
>> standpoint.
>>
>> Does that make sense?
>>
>> Get Outlook for iOS <https://aka.ms/o0ukef>
>>
>> Matthew Loraditch​
>> Sr. Network Engineer
>> p: *443.541.1518* <443.541.1518>
>> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>  |
>> e: *MLoraditch at heliontechnologies.com*
>> <MLoraditch at heliontechnologies.com>
>> [image: Helion Technologies] <http://www.heliontechnologies.com/>
>> [image: Facebook] <https://facebook.com/heliontech>
>> [image: Twitter] <https://twitter.com/heliontech>
>> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>> ------------------------------
>> *From:* Anthony Holloway <avholloway+cisco-voip at gmail.com>
>> *Sent:* Monday, May 11, 2020 7:03:47 PM
>> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
>> *Cc:* Pawlowski, Adam <ajp26 at buffalo.edu>; Cisco VoIP Group <
>> cisco-voip at puck.nether.net>
>> *Subject:* Re: [cisco-voip] UCCX Flex Licensing
>>
>>
>> [EXTERNAL]
>>
>> My man!  Always coming through!  So, the Supervisor one is true but the
>> admin one is bogus, right?  I mean, about the Premium requirement for each.
>>
>> So, what is still confusing to me is, in the past, the Premium seat also
>> got you 2 premium IVR ports.  Does a standard flex seat get you 2 standard
>> ivr ports?  Thus, a mized std/pre felx deal is going to net you a mixed
>> std/pre port solution?  How does that work?
>>
>> On Mon, May 11, 2020 at 4:36 PM Matthew Loraditch <
>> MLoraditch at heliontechnologies.com> wrote:
>>
>> A-FLEX-CC has Standard and Premium Licenses.
>>
>>
>>
>> These are different from non flex licensing.
>>
>>
>>
>> Standard is inbound agent licensing essentially
>>
>>
>>
>> Premium is supervisor licensing,   email/chat agents, outbound campaign
>> licensing.
>>
>>
>>
>> 2 CTI ports per agent/license.
>>
>>
>>
>> Admin still works no specific license needed as long as admin isn’t also
>> supervisor/agent, HA is included, outside of the 3 features above, it’s
>> like perpetual premium with SQL, etc included.
>>
>>
>>
>> See here for specifics:
>>
>>
>>
>>
>> https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/datasheet-c78-741220.html
>> Table 8.
>>
>>
>>
>>
>>
>> License enforcement is only in UCCX 12.5. Older versions don’t know and
>> you end up with Perpetual Premium with HA feature set but with a license
>> that expires at the end of your contract term.
>>
>>
>>
>> Suffice it to say if you don’t need 12.5 features you could ride the
>> gravy train for a while.
>>
>>
>>
>> Licensing is still concurrent users.
>>
>>
>>
>> There are grace periods so if you need to test something you can make the
>> admin a supervisor or something w/o breakage, just remember to remove later.
>>
>>
>>
>> If your customer has on-prem premium, with perpetual trade-in credits you
>> are close to the cost of SWSS and should probably try and get them to move.
>>
>>
>>
>>
>>
>>
>>
>> Matthew Loraditch​
>> Sr. Network Engineer
>> p: *443.541.1518* <443.541.1518>
>> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>  |
>> e: *MLoraditch at heliontechnologies.com*
>> <MLoraditch at heliontechnologies.com>
>> [image: Helion Technologies] <http://www.heliontechnologies.com/>
>> [image: Facebook] <https://facebook.com/heliontech>
>> [image: Twitter] <https://twitter.com/heliontech>
>> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>>
>> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Anthony
>> Holloway
>> *Sent:* Monday, May 11, 2020 5:21 PM
>> *To:* Pawlowski, Adam <ajp26 at buffalo.edu>
>> *Cc:* Cisco VoIP Group <cisco-voip at puck.nether.net>
>> *Subject:* Re: [cisco-voip] UCCX Flex Licensing
>>
>>
>>
>> [EXTERNAL]
>>
>>
>>
>> But seriously, a premium license to administer the system?  Does this
>> include the appadministrator account too?  Do you have first hand
>> experience with it?
>>
>>
>>
>> On Mon, May 11, 2020 at 4:16 PM Pawlowski, Adam <ajp26 at buffalo.edu>
>> wrote:
>>
>> This was the information I heard as well, and the purchase quantities are
>> based on feature utilization and concurrency.
>>
>>
>>
>>
>>
>>
>>
>> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Brian
>> Meade
>> *Sent:* Monday, May 11, 2020 5:07 PM
>> *To:* Anthony Holloway <avholloway+cisco-voip at gmail.com>
>> *Cc:* Cisco VoIP Group <cisco-voip at puck.nether.net>
>> *Subject:* Re: [cisco-voip] UCCX Flex Licensing
>>
>>
>>
>> Pretty sure when buying as A-Flex-CC that it always just gives you
>> Premium licensing on the CCX side.  Had this cause an issue with a customer
>> that was staying on Enhanced for the extra CTI ports for many years.
>>
>>
>>
>> On Mon, May 11, 2020 at 4:23 PM Anthony Holloway <
>> avholloway+cisco-voip at gmail.com> wrote:
>>
>> All,
>>
>>
>>
>> Anyone already deal with this themselves?  I am reading/being told
>> something I cannot swallow as the truth, because it seems so ridiculous.
>>
>>
>>
>> I am being told that you need a Premium license to even login as a
>> Supervisor at all.  Like, not for extra functionality (silent monitoring),
>> but just as a basic license requirement to even sign in.
>>
>>
>>
>> Also, I am being told a Premium license is required for Administrative
>> users too.  Like, even the app admin account.  So what, completing a fresh
>> install now requires a Premium license?
>>
>>
>>
>> Are either of these true?  Can you confirm from your own tests that this
>> is in fact how Flex works in UCCX on-prem?
>>
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>>
>> _______________________________________________
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>
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