[cisco-voip] Alternatives for MediaSense simple recording?

Mon Jan 11 16:07:52 EST 2021

One of the flavors of a wrapped Asterisk product I played with some years ago included this functionality, where you could key *1 or something while on a call, and it would begin a recording. It emailed you the wav after you were finished.

I don’t know if that can be accomplished in just the base Asterisk or not, and maintaining such a system isn’t as nice as something with a support contract, but a trunked in Asterisk box can provide some fun and utility.

Adam

From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Lelio Fulgenzi
Sent: Monday, January 11, 2021 4:00 PM
To: Nick Barnett <nick at barnett.email>; Brian Meade <bmeade90 at vt.edu>
Cc: cisco-voip <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Alternatives for MediaSense simple recording?

It’s too bad that CUCM doesn’t have a LiveRecord softkey macro that does the conferencing and dialing of the live record extension.

To ask people to press conference and then dial live record and the conference again, is just way to much to ask. I think.

Has Live Record support from CUCM side improved at all?

From: Nick Barnett <nick at barnett.email<mailto:nick at barnett.email>>
Sent: Monday, January 11, 2021 3:50 PM
To: Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>>; Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: cisco-voip <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Alternatives for MediaSense simple recording?

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Unity live record, that's one I haven't thought of yet. Thanks!

I'm pretty sure, mediasense is totally dead. We just upgraded to CUCM 12.5 SU3 in October. MediaSense 11.5 su2 said it was compatible with CUCM 12.x, but in this case, it only meant 12.x THRU 12.5 SU2.  The BU's solution was to downgrade to SU2. We kind of pushed them and they came back with a fix. Apparently between CUCM 12.5 SU2 and 12.5 SU3, CUCM forced HTTPs for AXL connections.  to fix it, TAC had to root into my nodes and make a change to the haproxy.conf file to stop forcing HTTPS.

This whole mess took me right up to the last day of support and I think everyone at cisco hated me, but they were clear there would be no more support for this monster. meh

Thanks,
Nick

On Mon, Jan 11, 2021, at 2:24 PM, Brian Meade wrote:
Unity Connection Live Record may be an option you could try and have it conference in that number.

I think MediaSense is still around for video call handlers/video voicemail/video on hold if I remember correctly.  I think they only killed it for recording calls.

On Mon, Jan 11, 2021 at 1:56 PM Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

I sure was sad when they EOL’ed Media Sense. I really wanted to do video call handlers and video voicemail and greetings.

Take a look at https://www.mns.vc/ they might have what you’re looking for.

Lelio

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Nick Barnett
Sent: Monday, January 11, 2021 12:54 PM
To: cisco-voip <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] Alternatives for MediaSense simple recording?

CAUTION: This email originated from outside of the University of Guelph. Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to IThelp at uoguelph.ca<mailto:IThelp at uoguelph.ca>

Hey folks. What are people using now that MediaSense is EOL? It was fine for what it was. It just recorded anything you threw into it. it weaseled it's way into some weird apps we have, and now I'm kinda stuck.  We have an iphone app that was developed to work in areas with poor data connectivity. It creates a conference call to a PSTN number that routes into our system and is a route pattern attached to a SIP trunk directly to MediaSense.

From there, we use APIs to pull the file down and save it using meta data from the initial call.

We aren't using ANY of the recording profiles or advanced features of mediasense. Our new recording system is NICE Engage and they don't offer any way to record via route patterns.

Are there any open source, or really ANYTHING else out there that can do this simple procedure? The most basic of requirements are 1) non proprietary audio format 2) retrievable with an API or script. My cisco account team can only recommend Webex for recording which doesn't look to allow recording with a route pattern. Our VAR sells NICE which requires an extra application to kick of a recording like this.

What are you guys using? Any suggestions for me?

Thanks,

Nick

P.S. just to be clear, MeidaSense is not our quality assurance platform. We use NICE Engage for that and it's fine for now... just looking for something to fill the gap left by a disappearing MediaSense and our route pattern recording method.

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Thanks,
Nick

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