[cisco-voip] phones un register and register issue with cucm sub2

[naresh rathore]

hi,


we have one of our customer having cucm version System version: 10.5.1.10000-7. there is one pub and two sub. phone registered with sub1 are stable and not having any issue. but from yesterday phones which are registered with sub2 are unregistering and re-registering (around 4~6 hour gap).

on RTMT, i am seeing following critical warnings.

following happened 4:21am

[cid:e9a15fe0-b4cd-4608-b0e9-2562913ec51c]

following happened 9:30am


[cid:f09c8dfb-2dc3-4eff-ba6d-9a7e9d047091]

following happened 12:21pm

[cid:bce40d6a-c8f0-4cbd-9812-a8e69501dcf4]

and after critical alert, phones unregistered and registered. for example see following.



[cid:3279b512-e401-4bd2-9ddf-b2ce65cdda30]

i searched for the error and found following bug but affected release is 8 and was resolved later

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCub54349/?rfs=iqvred

any suggestions?


Regards


Naray

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