[cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as "Potential SPAM"

[JASON BURWELL]

Thanks Lelio! I’m not sure what devices are being used by the called party but this service looks like exactly what I needed. Any idea what service Verizon uses? Looks like this one covers AT&T users which is a huge help!

Jason

On Mar 27, 2021, at 10:11 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:


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Do you know if the end points are using SMART call display?

Some mfrs are subscribing. It seems to be oob stuff. Not the carrier.

Samsung:

https://www.samsung.com/global/galaxy/apps/smart-call/<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.samsung.com_global_galaxy_apps_smart-2Dcall_&d=DwMGaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=4ZXa44Vd1oZGHnTJVr6cqxFMcwVhzECMWCHVKU5_mno&s=ymOH09focmDDE5kZ4af8Xk0VZEvaSlQMcbaYNCojtZI&e=>

But it’s really provided by:

www.hiya.com

I had to call them to fix a few numbers.

They started out by using data that was at least 5 years old.

Lelio

Sent from my iPhone

On Mar 27, 2021, at 8:55 PM, JASON BURWELL via cisco-voip <cisco-voip at puck.nether.net> wrote:



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Hello All,

An issue has come up again and I was hoping maybe someone here had delt with it and possibly had some advice. More and more, the DID numbers we send out as calling party number are being flagged as “Possible SPAM” or other types of “Probable SPAM” messages with the mobile phone carriers. As a result customers wont answer the call. These are legitimate customer calls and not any kind of cold calling or telemarketing. I took this up with Verizon and AT&T reps last year and got a lot of excuses and basically they told me there is no way to “whitelist” list numbers, the systems use some kind of AI processing to decide what calls to flag. So the issue has come up again because customers are requesting callback and when we call them back sometimes its flagged as possible SPAM so they don’t answer the call. Has anyone else found a way to deal with this? Hopefully once STIR/SHAKEN is fully implemented, they will stop doing this but until then its causing us quite a bit of headache.

Thanks
Jason
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