[cisco-voip] [EXT] Old expressway

[Jeffrey McHugh]

Try checking the domain via CSA, it may give a clue as to what’s wrong

Sent from my iPhone


Jeffrey McHugh | Practice Manager, Collaboration Services

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On May 25, 2021, at 12:01 PM, Andy Carse <andy.carse at gmail.com> wrote:



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Gents,
I know this is a long shot but I'll ask anyway.
I have a customer who is running an old pair of Expressway C/E they are having an issue with the expressway-e you can't web browse to it and video calls are not working, I suspect it thinks it's in maintenance mode for some reason which no one is owning up too. As its old and the config hasn't changed they don't have or can't locate a backup......
Is there someway to back it up via the cli, I'm guessing not and my only way out is to build it from scratch which is probably the quickest way out of this.

Its version X8.7 and it hasn't been upgraded as "it just seemed to work"........until it doesn't

I'll take a stab at saying even if it is rebuilt the licensing will be the next issue and then they will be forced into upgrading it.

Rgds Andy

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