[cisco-voip] [External] Error Processing SAML Response

[Jonathan Charles]

The error message in the Cisco traces (SSO) is:

2021-09-15 16:07:43,791 DEBUG [http-nio-81-exec-22] fappend.SamlLogger -
SAML2Utils.checkConditions: NotOnOrAfter Condition = Wed Sep 15 22:07:44
UTC 2021   *-  this time is 17:07:44 CDT*

2021-09-15 16:07:43,791 DEBUG [http-nio-81-exec-22] fappend.SamlLogger -
SAML2Utils.checkConditions: NotBefore Condition = Wed Sep 15 21:07:44 UTC
2021      *-  this time is 16:07:44 CDT*

2021-09-15 15:25:10,642 ERROR [http-nio-81-exec-10]
authentication.SAMLAuthenticator - Error while processing saml response The
time in the Assertion's Condition is invalid.
com.sun.identity.saml2.common.SAML2Exception: The time in the Assertion's
Condition is invalid.

Basically what appears to be occurring is we get a NotBefore of 1 second
after our request came in (16:07:43) and it gets killed....

The real question is what they need to do on the ADFS side to fix this...
why are they sending us a time in the future? The argument is NTP is off by
one second for one of the servers (all of them show synched)...


Jonathan

On Thu, Sep 16, 2021 at 8:29 PM Kent Roberts <kent at fredf.org> wrote:

> Oh, ok if I mis-understood then, yes a SAML trace would be good, as well
> as knowing is this new or did it work.   Seems similar to what I have seen
> in UCCE with the packet stuff not signed or wrong encryption type… course
> thats UCCE vs CUCM,  but usually cucm just works…
>
>
> On Sep 16, 2021, at 6:45 PM, Johnson, Tim <johns10t at cmich.edu> wrote:
>
> Nah, looks like he said logging into CCM Admin pages, with AD accounts, so
> all areas of the web UI (I believe). The NTP errors that I’ve seen are
> presented as SAML assertion errors.
>
> I’m curious if this is a new SSO config, or if it was working properly and
> something’s changed.
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Kent
> Roberts
> *Sent:* Thursday, September 16, 2021 8:37 PM
> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* [External] Re: [cisco-voip] Error Processing SAML Response
>
> Remember he said it also was happening on the CUCM Admin account which has
> nothing to do with SSO/SAML.   So means its most likely internal to cucm...
>
>
> On Sep 16, 2021, at 4:36 PM, Matthew Loraditch <
> MLoraditch at heliontechnologies.com> wrote:
>
> The logs are pretty clear when its a time difference as the error. I’ve
> not seen it randomly occur but definitely the error will be it’s time and
> may even show the difference.
>
> Its the 4j log file for sso I believe
>
> Get Outlook for iOS <https://aka.ms/o0ukef>
>
> *Matthew Loraditch**​*
> *Sr. Network Engineer*
> *(He/Him/His)*
> p: *443.541.1518* <443.541.1518>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>
>  |
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> ------------------------------
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of
> Lelio Fulgenzi <lelio at uoguelph.ca>
> *Sent:* Thursday, September 16, 2021 4:32:12 PM
> *To:* Jonathan Charles <jonvoip at gmail.com>; Benjamin Turner <
> benmturner at hotmail.com>
> *Cc:* cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Error Processing SAML Response
>
>
> [EXTERNAL]
>
>
> Have you been able to confirm the time difference?
>
> I’m not trying to take their side of things, but if it’s minutes off, I
> wouldn’t doubt that’s possible. SSO is highly secure, right? A time
> difference might be enough to throw it off?
>
> Here’s  reference:
>
>
> https://support.pingidentity.com/s/article/Accounting-for-Time-Drift-Between-SAML-Endpoints50907
>
>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Jonathan
> Charles
> *Sent:* Thursday, September 16, 2021 6:23 PM
> *To:* Benjamin Turner <benmturner at hotmail.com>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Error Processing SAML Response
>
> *CAUTION:* This email originated from outside of the University of
> Guelph. Do not click links or open attachments unless you recognize the
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> to IThelp at uoguelph.ca
>
> No... TBH, I have never heard of it...
>
> TAC is hyper-asserting that the issue is time mismatch between CUCM/CUC
> and ADFS...
>
>
> Jonathan
>
> On Thu, Sep 16, 2021 at 4:08 PM Benjamin Turner <benmturner at hotmail.com>
> wrote:
>
> Have you tried to run a SAML Tracer?
>
> Sincerely,
> Benjamin M. Turner
> ------------------------------
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of
> Jonathan Charles <jonvoip at gmail.com>
> *Sent:* Thursday, September 16, 2021 4:56:48 PM
> *To:* cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
> *Subject:* [cisco-voip] Error Processing SAML Response
>
> So, users are randomly getting the above error when logging into CUCM
> UCMUser or CUC Inbox... we are also getting it using AD credentials into
> admin pages for CUCM/CUC/etc.
>
> For a user, it will work find repeatedly, then you will get the error,
> close your browser, and reopen, still get the error for a few minutes. Then
> later it will work. When a user is affected, other users work fine.
>
> TAC is saying it is an NTP issue, however, NTP between CUCM 12.5 and IdP
> (ADFS 2.0) is fine.
>
> Pings are around 1ms between servers.
>
> Any ideas?
>
>
> Jonathan
>
>
>
>
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