[cisco-voip] Finesse crashing and agents being disconnected

[Benjamin Turner]

You could also have them try it in a private tab like incognito.

Sincerely,
Benjamin M. Turner
________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Myron Young <mdavid_young at hotmail.com>
Sent: Wednesday, September 29, 2021 7:42:55 AM
To: James Buchanan <james.buchanan2 at gmail.com>
Cc: Cisco VoIP Group <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Finesse crashing and agents being disconnected

No dumb question at all James. Interestingly we did not as thought that was only applicable before applying the patch.

I will ask the agents to do so today and see if that helps.

On Sep 29, 2021, at 2:38 AM, James Buchanan <james.buchanan2 at gmail.com> wrote:


Hi Myron,

Pardon my asking a really dumb question--but after applying the ES, did you have users clear their browser cache? I saw this very issue, applied the ES, and once clearing the cache didn't see it again.

Thanks,

James

On Wed, Sep 29, 2021 at 7:36 AM Myron Young <mdavid_young at hotmail.com<mailto:mdavid_young at hotmail.com>> wrote:
Hi all,

So it seems after finally completing a long awaited system upgrade, we’ve hit a bug (CSCvq11478 and CSCvx73795) with Finesse that no known workaround is helping.

Currently we are running 12.5 cucm and ccx 12.5 su1 running HA over WAN and have had agents experience session crash whereby Finesse displays error with notification service as well as device operation error message.

TAC had advised the issue is being caused by new changes on the web browser side so we can disable the throttling from each agent browser client as well as implementing an Engineering Service patch to both CCX nodes. None of these things have helped and I’m now looking at a possible rebuild of the cluster.

Has anyone experienced this or going through these issues as well?
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