[cisco-voip] Webex contact center agent transfer issue

[SK]

We are experiencing an issue with Webex contact center agent , once the
agent transfers the call to any other user ( non contact center user ) the
agent state still shows engaged until that call is fully handled by the
recipient and is only able to receive calls once that call is complete .
Has anyone experienced this issue before? Any pointers will be appreciated.

Thank you .
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