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<DIV><SPAN class=797163717-16122003><FONT face=Arial color=#0000ff size=2>The
outgoing *name* is not generated by your equipment -- it's done by a
reverse-lookup that is done on the far-end (called party's)
switch.</FONT></SPAN></DIV>
<DIV><SPAN class=797163717-16122003><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=797163717-16122003><FONT face=Arial color=#0000ff size=2>I did
some research a while ago when calls made from one of our PRI's would appear on
CID displays with a number but no name. As it turned out, there was some
misconfiguration between our PRI provider and the company that maintained the
master database. Who maintained the database? Verisign. Surprise. Turns out that
Verisign bought up the company that maintains the database a couple years
ago.</FONT></SPAN></DIV>
<DIV><SPAN class=797163717-16122003><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=797163717-16122003><FONT face=Arial color=#0000ff size=2>As far
as the displayed *number* goes, it's up to your PRI provider to determine what
you're allowed to put there. On our AT&T PRI, we can put anything we want.
On our Verizon PRI, they won't let us put anything -- they force the DID number
that was used to place the call.</FONT></SPAN></DIV>
<BLOCKQUOTE
style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px solid">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Oliver Rebollido
[mailto:ORebollido@fenwick.com]<BR><B>Sent:</B> Tuesday, December 16, 2003
11:28 AM<BR><B>To:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B>
[cisco-voip] Outgoing Caller ID<BR><BR></FONT></DIV>
<DIV><SPAN class=247592216-16122003><FONT face=Tahoma size=2>We're in the
process of changing our outgoing caller ID from "Unavailable" to showing
something (we have yet to decide what will appear). We have CallManager
3.2(2), and I've looked all over, but is it actually possible to configure the
name of the outgoing caller ID? I'm assuming that is something that is
controlled by the local phone company. I was thinking of showing the
company name and main number or user name and direct number. What
outgoing caller ID setup do most of you have?</FONT></SPAN></DIV>
<DIV><SPAN class=247592216-16122003><FONT face=Tahoma
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=247592216-16122003><FONT face=Tahoma
size=2>Thanks,</FONT></SPAN></DIV>
<DIV><SPAN class=247592216-16122003><FONT face=Tahoma
size=2>Oliver</FONT></SPAN></DIV>
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