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<DIV><SPAN class=979431514-15042004><FONT face=Arial color=#0000ff
size=2>Possibly unchecking the box for "redirecting number ie delivery -
outbound" on the callmanager gateway which the call routes out once the CFA
offnet from Cisco happens. so:</FONT></SPAN></DIV>
<DIV><SPAN class=979431514-15042004><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=979431514-15042004><FONT face=Arial color=#0000ff
size=2>pstn---->gw1--->ipphone->CFA->gw2->pstn->pbx2->voicemail.</FONT></SPAN></DIV>
<DIV><SPAN class=979431514-15042004><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=979431514-15042004><FONT face=Arial color=#0000ff size=2>In the
configuration for gw2 in /ccmadmin, disable redirecting number ie
delivery.</FONT></SPAN></DIV>
<DIV><SPAN class=979431514-15042004><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=979431514-15042004><FONT face=Arial color=#0000ff
size=2>/Wes</FONT></SPAN></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px solid; MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B>
cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net]<B>On Behalf Of </B>Hodgeman,
Samuel<BR><B>Sent:</B> Tuesday, April 13, 2004 1:17 PM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] original called
number causes problems with remotevoicemail systems<BR><BR></FONT></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">We have two NI-2 PRIs on our
gateway connected to CM.</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Most things work
flawlessly.</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">However, when an inbound call is
forwarded or transferred from an IP phone to a user at a non-Cisco PBX site,
we have voicemail problems.</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Let’s see if I can describe this
clearly:</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">The destination voicemail systems
tend to ‘see’ the Original Called Number that is being passed on the ISDN
Setup messages, and tries to find a match on the destination voicemail system
for the number of the IP phone, rather than that of the actual Called
Number.</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Example:</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Call comes inbound for IP phone
123.456.7890;</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Call is forwarded or transferred
to external phone number via PRI, 987.654.3210;</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">At destination site, the call
comes into the PBX via PRI with three phone numbers in the Setup
message:</SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in"><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">1)<FONT
face="Times New Roman" size=1><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></FONT></SPAN></FONT><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">the originating ANI, if
available;</SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in"><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">2)<FONT
face="Times New Roman" size=1><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></FONT></SPAN></FONT><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">the Original Called Number,
123.456.7890;</SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in"><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">3)<FONT
face="Times New Roman" size=1><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></FONT></SPAN></FONT><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">the Called Number, that is, the
number that the call was forwarded/transferred to,
987.654.3210.</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">When the PBX passes the call to
voicemail, the voicemail system tries to find a voice mailbox for
123.456.7890, rather than looking for mailbox 987.654.3210.</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">So now to the
question:</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">How can we SUPPRESS the Original
Called Number on the outbound leg of these calls?</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Do we set this on the gateway or
on the cm phone parameters, or elsewhere?</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Remember, the call translation in
the normal sense is not the issue: calls complete correctly, as far as their
routing via the PSTN. We just need to get rid of the pesky ‘Original Called
Number’ information so it doesn’t get passed on to these destination voicemail
systems.</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Any hints/suggestions would be
appreciated</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> -
Sam</SPAN></FONT></P></DIV></BLOCKQUOTE></BODY></HTML>