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<DIV>What I've found in the past is that you have to define very clearly what
you want to happen, and then work from there. Rather than using the features and
trying to make them fit. It would be great to have everyone able to pick up the
shared line, or have it work - but in my opinion, it's a shared line, while it's
being used, not sure how (or even if I would want) it to work as an independant
line. </DIV>
<DIV> </DIV>
<DIV>From what I hear, here's my take on how I would make things work</DIV>
<DIV> </DIV>
<DIV>
<DIV>Set 1: Line 1 (personal)</DIV>
<DIV>Set 1: Line 2 (DID proxy)</DIV>
<DIV> </DIV>
<DIV>Set 2: Line 1 (personal)</DIV>
<DIV>Set 2: Line 2 (DID proxy)</DIV>
<DIV> </DIV>
<DIV>Set 3: Line 1 (personal)</DIV>
<DIV>Set 3: Line 2 (DID proxy)</DIV>
<DIV> </DIV>
<DIV>The DID would be a translation or CTI routepoint which is forwarded to
Set1:Line2, and each proxy line would be FWD busy and FWD N/A to the next
available DID proxy line. Call waiting would be turned off on those proxy lines.
Set3Line3 could be FWD busy and n/a to set1:Line1 or to voicemail.</DIV>
<DIV> </DIV>
<DIV>To make things work a little better, giving people the option to forward
lines, move the proxy lines as the first line and the personal line as the
second. This gives people the option to forward the proxy line immediately to
the next in line. </DIV>
<DIV> </DIV>
<DIV>What you don't get with this is even distribution, but you could use a hunt
group for that easily enough.</DIV>
<DIV> </DIV>
<DIV>Granted, it may not solve everything, but it should do pretty good.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>----- Original Message ----- </DIV>
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<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=Scott.Voll@wesd.org href="mailto:Scott.Voll@wesd.org">Voll, Scott</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, June 28, 2004 1:51 PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [cisco-voip] Shared line</DIV>
<DIV><BR></DIV>Situation: Have small department with three phones. Each
person has a<BR>DID as there primary line on each 7940. The second line
is a shared<BR>main DID number (published in the phone book).
<BR><BR>Problem: Since it's a shared line if one person answers the call on
it,<BR>they take control over the whole line and the other two users
can't<BR>answer the following calls.<BR><BR>Solutions: <BR>1. Hunt group
- no good. It will ring each phone until some ones<BR>available or go to
personal v-mail rather then main DID v-mail.<BR>2. CRS (IPCC Express) - no
good. Licenses are too expensive for a 5<BR>person department.<BR>3.
???? any other options?<BR><BR>Old PBX system had what was called Boss
Groups. Phones were setup in a<BR>Boss group. The main number rang
all phones in the boss group then<BR>whoever answered it only had control over
that call. The next call<BR>would ring all phones in the boss group
except the phone that was still<BR>in a call. Next person answered
it. So on and so on. I need something<BR>like that. Does any
CM version support something like
this?<BR><BR>Thanks<BR><BR>Scott<BR><BR><BR>_______________________________________________<BR>cisco-voip
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