<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML xmlns:eXclaimer = "http://www.exclaimer.co.uk" xmlns:o =
"urn:schemas-microsoft-com:office:office" xmlns:st1 =
"urn:schemas-microsoft-com:office:smarttags"><HEAD>
<META http-equiv=Content-Type content=text/html;charset=iso-8859-1>
<META content="MSHTML 6.00.2800.1400" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY id=MailContainerBody
style="PADDING-LEFT: 10px; FONT-WEIGHT: normal; FONT-SIZE: 10pt; COLOR: #000000; BORDER-TOP-STYLE: none; PADDING-TOP: 15px; FONT-STYLE: normal; FONT-FAMILY: Verdana; BORDER-RIGHT-STYLE: none; BORDER-LEFT-STYLE: none; TEXT-DECORATION: none; BORDER-BOTTOM-STYLE: none"
bgColor=#ffffff leftMargin=0 topMargin=0 acc_role="text" CanvasTabStop="true"
name="Compose message area"><!--[gte IE 5]><?xml:namespace prefix="v" /><?xml:namespace prefix="o" /><![endif]-->
<DIV>
<DIV>CallManager 3.2 used SQL 7, and CallManager 3.3 - 4.0 uses SQL 2000, so
this is considered a rebuild and restore. You cannot (via Cisco's instructions)
upgrade this, it is a rebuild. I have done this in a test environment as well as
on an existing Production 4 server cluster and your steps are correct! Make
sure for the Subscriber you follow it's install path as well, there are specific
instructions and files the subscriber uses that make your job easier (pulls all
the IP info etc automatially).</DIV>
<DIV> </DIV>
<DIV>Good Luck!</DIV>
<DIV> </DIV>
<DIV>JD</DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV style="FONT: 10pt arial"><B>From:</B> <A title=mailto:lelio@uoguelph.ca
href="mailto:lelio@uoguelph.ca">Lelio Fulgenzi</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=mailto:cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, July 01, 2004 11:57
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [cisco-voip] CCM Upgrade 3.2
to 3.3 questions..</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2>Let me confirm with my colleague - I honestly
don't remember that part! We were upgrading from 3.3(2) spB so I don't think
we required that step. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=mailto:gea@ufl.edu href="mailto:gea@ufl.edu">Greg Ayoub</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=mailto:cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, July 01, 2004 1:36
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [cisco-voip] CCM Upgrade
3.2 to 3.3 questions..</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2>Hmmmm....I suppose then that the below
caution from cisco is no longer true?</FONT></DIV>
<DIV><STRONG></STRONG> </DIV>
<DIV><STRONG>Caution</STRONG> Reader, be careful. You may
do something that could result in equipment damage or loss of data.</DIV>
<DIV>
<P class=pBl_BlockLabel>For Cisco CallManager 3.1/3.2 Upgrades to 3.3(4)
</P>
<P class=pB1_Body1>You must perform a same server recovery by using the
operating system disks that ship with this version of Cisco CallManager to
install operating system version 2000.2.4 before you upgrade to 2000.2.5sr2.
You cannot upgrade to Cisco-provided operating system version 2000.2.5sr2
(or later) from a previous version of the operating system. For detailed
instructions, refer to <A
title=http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/install/upgrade/upgra334.htm#wp162154
href="http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/install/upgrade/upgra334.htm#wp162154">"Upgrading
>From </A></P>
<P class=pB1_Body1>Cisco CallManager 3.1 or 3.2 (If You Are Not
Replacing Hardware)" section. </P><FONT face=Arial size=2>
<DIV><FONT face=Arial size=2><A
title=http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_2/install/install/cm323ins.htm
href="http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_2/install/install/cm323ins.htm">http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_2/install/install/cm323ins.htm</A></FONT></DIV></FONT>
<P class=pBl_BlockLabel><FONT face=Arial size=2></FONT> </P>
<P class=pBl_BlockLabel>----- Original Message ----- </P></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=mailto:lelio@uoguelph.ca href="mailto:lelio@uoguelph.ca">Lelio
Fulgenzi</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=mailto:cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, July 01, 2004 11:13
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [cisco-voip] CCM Upgrade
3.2 to 3.3 questions..</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2><FONT face=Arial size=2>We did a similar
upgrade, and we decided to split the OS upgrades and the Call Manager
upgrades into two seperate maintenance windows. We have a total of 6
servers to upgrade, so splitting the upgrades was great for us. I'm not
sure what you mean by step #11, restore from backup - the CCM upgrade did
not wipe out any of our data, so we did not have to restore from backup -
things were working after the upgrade.</FONT></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Something you have to be aware of is the
signed loads of the phones. 3.3.3 and after has signed images - once a
phone has a signed load, it can not go back to an unsigned load. We made
sure to upgrade a few phones in our test centre to signed loads and put
them back on our production network to see that they operated properly. We
tested a few applications on the phone as well as ICD/IPCC express. You
should throughly test any applications you are using.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>It's also important to know that Cisco does
not guarentee or support call managers in a cluster running different
versions - they actually strongly recommend against it. We witnessed that
phones registered to call managers with different versions were not able
to communicate to each other - not even ringing through. That's another
reason we chose to seperate the OS and CCM upgrades - to minimize the
actual time that phones were not able to talk to each other. You could
further minimize the service interruption by changing the device pools so
all phones use the same call manager subscriber temporarily.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Regarding signed loads, we were surprised to
see that even though the backup call manager of a phone was not yet
upgraded, when we took the primary call manager down for upgrading, the
phone communicated to the publisher and actually upgraded itself with the
signed load.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I think those were the major points - other
than that - we were quite surprised how easy the upgrade
went.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Oh yeah - if you have a CCO contract, you can
open a TAC case in preparation and in advance of your upgrade. We did so
under advisement from our SE and it was great - immediate attention with
all your background already discussed with the engineer.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Lelio</FONT></DIV>
<DIV><FONT face=Arial size=2> </DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"></FONT>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=mailto:MHering@TheGaleCompany.com
href="mailto:MHering@TheGaleCompany.com">Hering, Marc</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=mailto:cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, July 01, 2004
10:03 AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [cisco-voip] CCM Upgrade
3.2 to 3.3 questions..</DIV>
<DIV><FONT face=Arial size=2></FONT><BR></DIV>
<DIV>
<DIV><FONT color=#008000 size=4><SPAN class=115565813-01072004>Hey
everyone,</SPAN></FONT></DIV>
<DIV><FONT color=#008000 size=4><SPAN class=115565813-01072004>I am
getting ready to upgrade my CCM installation from 3.2(3) to
3.3(4). As far as I can tell, the steps for the Publisher should
be as follows:</SPAN></FONT></DIV>
<DIV><FONT color=#008000 size=4><SPAN
class=115565813-01072004></SPAN></FONT> </DIV><FONT size=+0><SPAN
class=115565813-01072004>
<OL style="MARGIN-TOP: 0in" type=1>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><FONT
color=#008000 size=4>Install Backup utility 3.5.53, </FONT>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><FONT
color=#008000 size=4>Backup complete config using <SPAN
class=115565813-01072004>backup</SPAN> utility</FONT>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><FONT
color=#008000 size=4>Check backup by verifying that the following
files exist</FONT>
<OL style="MARGIN-TOP: 0in" type=a>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; mso-list: l0 level2 lfo1; tab-stops: list 1.0in"><FONT
color=#008000 size=4>Dbname.ini</FONT>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; mso-list: l0 level2 lfo1; tab-stops: list 1.0in"><FONT
color=#008000 size=4>Backup.ini</FONT>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; mso-list: l0 level2 lfo1; tab-stops: list 1.0in"><FONT
color=#008000 size=4>Mcs.sti</FONT></LI></OL>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><FONT
color=#008000 size=4>Copy all files generated during backup to
another server and burn to CD</FONT>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><FONT
color=#008000 size=4>Install and run upgrade assistant utility to
verify server health</FONT>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><FONT
color=#008000 size=4>Resolve any and all issues prior to
continuing</FONT>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><FONT
color=#008000 size=4>Remove a drive and replace with blank mirror
drive.<SPAN style="mso-spacerun: yes"> </SPAN>Wait for mirror
to rebuild.</FONT>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><FONT
color=#008000><FONT size=4><SPAN
class=115565813-01072004>RE</SPAN>Install OS using same server
recovery method</FONT></FONT>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><FONT
color=#008000 size=4>Update to OS 2.6</FONT>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><FONT
color=#008000 size=4>Install OS 2.6 Sr1 patch</FONT>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><FONT
color=#008000><FONT size=4>Install Call manager version 3.3.4 and
restore data from<SPAN class=115565813-01072004>
backup</SPAN></FONT></FONT>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><FONT
color=#008000><FONT size=4><SPAN
class=115565813-01072004>P</SPAN>erform clean backup of
database</FONT></FONT>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><FONT
color=#008000 size=4>Proceed to Subscriber upgrade</FONT></LI></OL>
<DIV class=MsoNormal
style="MARGIN: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><SPAN
class=115565813-01072004><FONT color=#008000 size=4>Is there anything
I have missed or anything I should watch out for, I have never done
this before so I am understandibly being
overcautious.</FONT></SPAN></DIV>
<DIV class=MsoNormal
style="MARGIN: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><SPAN
class=115565813-01072004><FONT color=#008000
size=4></FONT></SPAN> </DIV>
<DIV class=MsoNormal
style="MARGIN: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><SPAN
class=115565813-01072004><FONT color=#008000
size=4>Thanks</FONT></SPAN></DIV></SPAN></FONT>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV align=left>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt" align=left><SPAN
style="FONT-SIZE: 14pt">Marc Hering<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 14pt">Network Engineer<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 14pt; COLOR: green">The Gale
Company<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="MARGIN: 0in 0in 0pt"><st1:Street><st1:address><SPAN
style="FONT-SIZE: 14pt">100 Campus
Drive</SPAN></st1:address></st1:Street><SPAN style="FONT-SIZE: 14pt">
<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="MARGIN: 0in 0in 0pt"><st1:address><st1:Street><SPAN
style="FONT-SIZE: 14pt">Suite</SPAN></st1:Street><SPAN
style="FONT-SIZE: 14pt"> 200</SPAN></st1:address><SPAN
style="FONT-SIZE: 14pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="MARGIN: 0in 0in 0pt"><st1:place><st1:City><SPAN
style="FONT-SIZE: 14pt">Florham Park</SPAN></st1:City><SPAN
style="FONT-SIZE: 14pt">, </SPAN><st1:State><SPAN
style="FONT-SIZE: 14pt">NJ</SPAN></st1:State><SPAN
style="FONT-SIZE: 14pt"> </SPAN><st1:PostalCode><SPAN
style="FONT-SIZE: 14pt">07932</SPAN></st1:PostalCode></st1:place><SPAN
style="FONT-SIZE: 14pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 14pt">Direct: 973.301.8209<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 14pt">Fax: 973.245.3605<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 14pt"><A title=http://www.thegalecompany.com/
href="http://www.thegalecompany.com/">www.thegalecompany.com</A><o:p></o:p></SPAN></P></DIV>
<DIV> </DIV></DIV>
<DIV></DIV>
<DIV></DIV>
<DIV></DIV>
<DIV>
<DIV><SPAN><FONT size=2><FONT face=Arial><STRONG>The Gale Company is
one of the largest real estate companies in the industry with a global
portfolio exceeding <SPAN class=908040521-06042004>6</SPAN>0 million
square feet of office space<SPAN class=908040521-06042004>. </SPAN>For
more information contact 973-301-9500 or visit
</STRONG></FONT></FONT></SPAN><A title=http://www.thegalecompany.com/
href="http://www.thegalecompany.com/">www.TheGaleCompany.com</A><BR></DIV></DIV>
<P>
<HR>
<P></P>_______________________________________________<BR>cisco-voip
mailing
list<BR>cisco-voip@puck.nether.net<BR>https://puck.nether.net/mailman/listinfo/cisco-voip<BR></BLOCKQUOTE>
<P>
<HR>
<P></P>_______________________________________________<BR>cisco-voip
mailing
list<BR>cisco-voip@puck.nether.net<BR>https://puck.nether.net/mailman/listinfo/cisco-voip<BR></BLOCKQUOTE>
<P>
<HR>
<P></P>_______________________________________________<BR>cisco-voip
mailing
list<BR>cisco-voip@puck.nether.net<BR>https://puck.nether.net/mailman/listinfo/cisco-voip<BR></BLOCKQUOTE>
<P>
<HR>
<P></P>_______________________________________________<BR>cisco-voip mailing
list<BR>cisco-voip@puck.nether.net<BR>https://puck.nether.net/mailman/listinfo/cisco-voip<BR></BLOCKQUOTE>_______________________________________________<BR>cisco-voip
mailing
list<BR>cisco-voip@puck.nether.net<BR>https://puck.nether.net/mailman/listinfo/cisco-voip<BR></BLOCKQUOTE></DIV></BODY></HTML>