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<DIV><FONT size=2>We've got a translation to our CTI routepoint trigger and it
works fine. Have you checked your search space on your
translation? </FONT></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=amendoza@Niku.com href="mailto:amendoza@Niku.com">Anthony Mendoza</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=lelio@uoguelph.ca
href="mailto:lelio@uoguelph.ca">Lelio Fulgenzi</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A title=Scott.Voll@wesd.org
href="mailto:Scott.Voll@wesd.org">Voll, Scott</A> ; <A
title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, July 27, 2004 10:53
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [cisco-voip] IPCC Express -
JTAPI Triggers</DIV>
<DIV><BR></DIV><BR>You know, the translation was the first tihng I tried, but
I get the <BR>fast busy with that too... so I just figured you can't use
a <BR>translation pattern on a CTI route point...is that correct or
incorrect?<BR>--<BR>Anthony Mendoza<BR><BR>On 7/27/2004 7:42 AM, Lelio
Fulgenzi wrote:<BR>> If the application is doing the same thing and you
don't need stats to <BR>> be differentiated on the different incoming
lines, why not use a <BR>> translation or a CTI route point that forwards
to the original trigger? <BR>> I'd try the translation first, in case
forwarding doesn't work properly.<BR>> <BR>>
<BR>> ----- Original Message
-----<BR>> *From:* Anthony Mendoza <<A
href="mailto:amendoza@Niku.com">mailto:amendoza@Niku.com</A>><BR>>
*To:* Voll, Scott <<A
href="mailto:Scott.Voll@wesd.org">mailto:Scott.Voll@wesd.org</A>><BR>>
*Cc:* <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> <<A
href="mailto:cisco-voip@puck.nether.net">mailto:cisco-voip@puck.nether.net</A>><BR>>
*Sent:* Tuesday, July 27, 2004 10:39 AM<BR>>
*Subject:* Re: [cisco-voip] IPCC Express - JTAPI Triggers<BR>> <BR>>
<BR>> I'll give that a try... I just figured
that would be extra work...<BR>> does an IPCC app
not support multiple JTAPI triggers for incoming
DNs?<BR>> --<BR>>
Anthony Mendoza<BR>> Senior Infrastructure
Manager<BR>> t:
650-298-5955<BR>> c:
510-579-1909<BR>> f:
650-701-2730<BR>> e: <A
href="mailto:amendoza@niku.com">amendoza@niku.com</A> <<A
href="mailto:amendoza@niku.com">mailto:amendoza@niku.com</A>><BR>>
<BR>> <BR>> On 7/27/2004 7:29 AM, Voll, Scott
wrote:<BR>> > Can you make a second
application and dump them into the same
Queue?<BR>>
><BR>> > Would that take care of your
needs?<BR>>
><BR>> >
scott<BR>>
><BR>> > -----Original
Message-----<BR>> > From: Anthony Mendoza
[mailto:amendoza@niku.com]<BR>> > Sent:
Tuesday, July 27, 2004 7:15 AM<BR>> > To:
Voll, Scott<BR>> > Cc: <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> <<A
href="mailto:cisco-voip@puck.nether.net">mailto:cisco-voip@puck.nether.net</A>><BR>>
> Subject: Re: [cisco-voip] IPCC Express - JTAPI
Triggers<BR>>
><BR>>
><BR>> > Yes, the 2nd DN is a CTI route
point in CM..... Prior to that I<BR>>
tested<BR>> > it by making it an extension
on my phone and it rings through<BR>> fine (so
I<BR>>
><BR>> > know the config for the DID is
working)... Something I was<BR>> wondering
is<BR>>
><BR>> > what is the association
between apps and scripts..I was assuming<BR>> 1 to
1,<BR>>
><BR>> > but when would you not have a
1 to 1 (like in your case)?<BR>> >
--<BR>> > Anthony
Mendoza<BR>>
><BR>> > On 7/27/2004 7:06 AM, Voll,
Scott wrote:<BR>> > > Sorry
Anthony-<BR>> >
><BR>> >
><BR>> >
><BR>> > > I wasn't able to
get on my CRS server when I replied.<BR>>
> ><BR>> >
><BR>> >
><BR>> > > I'm actually using
the same script and making two different<BR>>
> applications<BR>> > > in
order to do the same thing for two different TAC
numbers.<BR>> >
><BR>> >
><BR>> >
><BR>> > > Have you made the
second DN a CTI Route Point in CM?<BR>>
> ><BR>> >
><BR>> >
><BR>> > >
Scott<BR>> >
><BR>> >
><BR>> >
><BR>> >
><BR>>
><BR>>
------------------------------------------------------------------------<BR>>
> ><BR>> > > *From:*
Voll, Scott<BR>> > > *Sent:*
Monday, July 26, 2004 8:28 PM<BR>> >
> *To:* Anthony Mendoza; <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>>
<<A
href="mailto:cisco-voip@puck.nether.net">mailto:cisco-voip@puck.nether.net</A>><BR>>
> > *Subject:* RE: [cisco-voip] IPCC Express - JTAPI
Triggers<BR>> >
><BR>> >
><BR>> >
><BR>> > > so it's associated
to both the jtapi and RM users?<BR>>
> ><BR>> >
> -----Original
Message-----<BR>> >
> *From:* Anthony Mendoza
[mailto:amendoza@Niku.com]<BR>> >
> *Sent:* Mon 7/26/2004 7:02
PM<BR>> >
> *To:* Voll, Scott; <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>>
<<A
href="mailto:cisco-voip@puck.nether.net">mailto:cisco-voip@puck.nether.net</A>><BR>>
> >
*Cc:*<BR>> >
> *Subject:* RE: [cisco-voip] IPCC Express - JTAPI
Triggers<BR>> >
><BR>> >
> First thing I checked...my current number isn't
associated<BR>> to
the<BR>> >
> rmjtapi user so I didn't think of adding the 2nd
one to<BR>> >
it..However<BR>> >
> both ports/extensions are associated with the
jtapi user<BR>> (used
to<BR>> >
> create the
triggers).<BR>> >
><BR>> > >
<BR>> >
><BR>> >
><BR>>
><BR>>
------------------------------------------------------------------------<BR>>
> ><BR>> >
> *From:* Voll, Scott
[mailto:Scott.Voll@wesd.org]<BR>> >
> *Sent:* Monday, July 26, 2004 6:58
PM<BR>> >
> *To:* Anthony Mendoza; <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>>
<<A
href="mailto:cisco-voip@puck.nether.net">mailto:cisco-voip@puck.nether.net</A>><BR>>
> > *Subject:* RE: [cisco-voip] IPCC
Express - JTAPI Triggers<BR>> >
><BR>> >
> have you checked your
rmuser?<BR>> >
><BR>> >
> -----Original
Message-----<BR>> >
> *From:* Anthony Mendoza
[mailto:amendoza@Niku.com]<BR>> >
> *Sent:* Mon 7/26/2004
5:52 PM<BR>> >
> *To:* <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>>
<<A
href="mailto:cisco-voip@puck.nether.net">mailto:cisco-voip@puck.nether.net</A>><BR>>
> >
*Cc:*<BR>> >
> *Subject:* [cisco-voip]
IPCC Express - JTAPI Triggers<BR>> >
><BR>> >
>
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