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<DIV><FONT size=2>If the application is doing the same thing and you don't need
stats to be differentiated on the different incoming lines, why not use a
translation or a CTI route point that forwards to the original trigger? I'd try
the translation first, in case forwarding doesn't work properly.</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=amendoza@Niku.com href="mailto:amendoza@Niku.com">Anthony Mendoza</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=Scott.Voll@wesd.org
href="mailto:Scott.Voll@wesd.org">Voll, Scott</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, July 27, 2004 10:39
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [cisco-voip] IPCC Express -
JTAPI Triggers</DIV>
<DIV><BR></DIV><BR>I'll give that a try... I just figured that would be
extra work... <BR>does an IPCC app not support multiple JTAPI triggers for
incoming DNs?<BR>--<BR>Anthony Mendoza<BR>Senior Infrastructure Manager<BR>t:
650-298-5955<BR>c: 510-579-1909<BR>f: 650-701-2730<BR>e: <A
href="mailto:amendoza@niku.com">amendoza@niku.com</A><BR><BR><BR>On 7/27/2004
7:29 AM, Voll, Scott wrote:<BR>> Can you make a second application and dump
them into the same Queue?<BR>> <BR>> Would that take care of your
needs?<BR>> <BR>> scott<BR>> <BR>> -----Original
Message-----<BR>> From: Anthony Mendoza [mailto:amendoza@niku.com]<BR>>
Sent: Tuesday, July 27, 2004 7:15 AM<BR>> To: Voll, Scott<BR>> Cc: <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>>
Subject: Re: [cisco-voip] IPCC Express - JTAPI Triggers<BR>> <BR>>
<BR>> Yes, the 2nd DN is a CTI route point in CM..... Prior to that I
tested<BR>> it by making it an extension on my phone and it rings through
fine (so I<BR>> <BR>> know the config for the DID is working)...
Something I was wondering is<BR>> <BR>> what is the association between
apps and scripts..I was assuming 1 to 1,<BR>> <BR>> but when would you
not have a 1 to 1 (like in your case)?<BR>> --<BR>> Anthony
Mendoza<BR>> <BR>> On 7/27/2004 7:06 AM, Voll, Scott
wrote:<BR>> > Sorry Anthony-<BR>> ><BR>> >
<BR>> ><BR>> > I wasn't able to get on my CRS server
when I replied.<BR>> ><BR>> > <BR>>
><BR>> > I'm actually using the same script and making two
different<BR>> applications<BR>> > in order to do the same
thing for two different TAC numbers.<BR>> ><BR>> >
<BR>> ><BR>> > Have you made the second DN a CTI Route
Point in CM?<BR>> ><BR>> > <BR>>
><BR>> > Scott<BR>> ><BR>> >
<BR>> ><BR>> ><BR>>
------------------------------------------------------------------------<BR>>
><BR>> > *From:* Voll, Scott<BR>> > *Sent:* Monday,
July 26, 2004 8:28 PM<BR>> > *To:* Anthony Mendoza; <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>>
> *Subject:* RE: [cisco-voip] IPCC Express - JTAPI Triggers<BR>>
><BR>> > <BR>> ><BR>> > so it's
associated to both the jtapi and RM users?<BR>> ><BR>>
> -----Original Message-----<BR>>
> *From:* Anthony Mendoza
[mailto:amendoza@Niku.com]<BR>> > *Sent:*
Mon 7/26/2004 7:02 PM<BR>> > *To:* Voll,
Scott; <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>>
> *Cc:*<BR>> >
*Subject:* RE: [cisco-voip] IPCC Express - JTAPI Triggers<BR>>
><BR>> > First thing I checked...my
current number isn't associated to the<BR>>
> rmjtapi user so I didn't think of adding the 2nd
one to<BR>> it..However<BR>> > both
ports/extensions are associated with the jtapi user (used to<BR>>
> create the triggers).<BR>>
><BR>> > <BR>>
><BR>> ><BR>>
------------------------------------------------------------------------<BR>>
><BR>> > *From:* Voll, Scott
[mailto:Scott.Voll@wesd.org]<BR>> >
*Sent:* Monday, July 26, 2004 6:58 PM<BR>>
> *To:* Anthony Mendoza; <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>>
> *Subject:* RE: [cisco-voip] IPCC Express - JTAPI
Triggers<BR>> ><BR>> > have
you checked your rmuser?<BR>> ><BR>>
> -----Original
Message-----<BR>>
> *From:* Anthony Mendoza
[mailto:amendoza@Niku.com]<BR>>
> *Sent:* Mon 7/26/2004
5:52 PM<BR>> >
*To:* <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>>
> *Cc:*<BR>>
> *Subject:* [cisco-voip]
IPCC Express - JTAPI Triggers<BR>> ><BR>>
> <BR>>
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